NAVEX Case Studies Texas Roadhouse Cooks Up a Hearty, Ethical Culture

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	Texas Roadhouse Cooks Up a Hearty, Ethical Culture NAVEX

Texas Roadhouse Cooks Up a Hearty, Ethical Culture

NAVEX

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation Human Resources
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Texas Roadhouse, a restaurant chain headquartered in Louisville, Kentucky, was in need of an upgrade for its in-house hotline system. The company had always stressed the value of a fun work experience for employees, but that experience was sometimes affected by behavior that went against the company’s values - including issues of ethics, discrimination or other negative behaviors. In order to identify and prevent those issues from happening, the company provided an employee hotline and kept track of cases using hand-written notes. However, this system was not ideal and the company had outgrown it. They decided to find a vendor that was best-in-class for their industry. Read More
About Customer	Texas Roadhouse is a restaurant chain that values 'Passion, Partnership, Integrity and Fun... all with Purpose'. The company, which is headquartered in Louisville, Kentucky, prides itself on providing guests with Legendary Food, Legendary Service. They claim to have the highest quality food in the industry, such as hand-cut steaks, fall-off-the-bone ribs and made-from-scratch sides. Texas Roadhouse also values its employees and shows care and concern for every employee, providing numerous avenues for them to report any activities that might be unethical, illegal or dangerous. The company has grown to more than 510 locations in 49 states and 17 international locations in seven foreign countries. Read More
Solution	Texas Roadhouse wanted a more efficient, centralized system that directly integrated employee reports with automated case tracking, allowed anonymous web-based reporting and supported coordinated investigations between the legal and human resources teams. They chose NAVEX’s EthicsPoint hotline and case management system to provide that service. By implementing EthicsPoint with help from their dedicated representative from NAVEX’s Implementation Services team, Texas Roadhouse made sure the process would be familiar and easy for employees. The online employee reporting page was customized to keep the look very professional and consistent with the corporate website. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Human Resources

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Texas Roadhouse, a restaurant chain headquartered in Louisville, Kentucky, was in need of an upgrade for its in-house hotline system. The company had always stressed the value of a fun work experience for employees, but that experience was sometimes affected by behavior that went against the company’s values - including issues of ethics, discrimination or other negative behaviors. In order to identify and prevent those issues from happening, the company provided an employee hotline and kept track of cases using hand-written notes. However, this system was not ideal and the company had outgrown it. They decided to find a vendor that was best-in-class for their industry.

About Customer

Texas Roadhouse is a restaurant chain that values 'Passion, Partnership, Integrity and Fun... all with Purpose'. The company, which is headquartered in Louisville, Kentucky, prides itself on providing guests with Legendary Food, Legendary Service. They claim to have the highest quality food in the industry, such as hand-cut steaks, fall-off-the-bone ribs and made-from-scratch sides. Texas Roadhouse also values its employees and shows care and concern for every employee, providing numerous avenues for them to report any activities that might be unethical, illegal or dangerous. The company has grown to more than 510 locations in 49 states and 17 international locations in seven foreign countries.

Solution

Texas Roadhouse wanted a more efficient, centralized system that directly integrated employee reports with automated case tracking, allowed anonymous web-based reporting and supported coordinated investigations between the legal and human resources teams. They chose NAVEX’s EthicsPoint hotline and case management system to provide that service. By implementing EthicsPoint with help from their dedicated representative from NAVEX’s Implementation Services team, Texas Roadhouse made sure the process would be familiar and easy for employees. The online employee reporting page was customized to keep the look very professional and consistent with the corporate website.

Impact #1	Texas Roadhouse receives more accurate, fact-based information than before. NAVEX’s trained call center personnel walk the concerned employees through a scripted process that ensures Texas Roadhouse’s Employee Relations Team receives reports they can quickly take action on to resolve.
Impact #2	The system has saved work hours equivalent to hiring another full-time employee.
Impact #3	The company has observed better, more accurate information in the system, greater analytical visibility into risk areas, and more opportunity to communicate with employees about how to make the best possible work environment for them.

Impact #1

Texas Roadhouse receives more accurate, fact-based information than before. NAVEX’s trained call center personnel walk the concerned employees through a scripted process that ensures Texas Roadhouse’s Employee Relations Team receives reports they can quickly take action on to resolve.

Impact #2

The system has saved work hours equivalent to hiring another full-time employee.

Impact #3

The company has observed better, more accurate information in the system, greater analytical visibility into risk areas, and more opportunity to communicate with employees about how to make the best possible work environment for them.

Benefit #1	The system has saved work hours equivalent to hiring another full-time employee.

Benefit #1

The system has saved work hours equivalent to hiring another full-time employee.

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Overview

Texas Roadhouse Cooks Up a Hearty, Ethical Culture

Operational Impact

Quantitative Benefit