NAVEX Case Studies Texas A&M University System Integrates Scattered Lines of Communication

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	Texas A&M University System Integrates Scattered Lines of Communication NAVEX

Texas A&M University System Integrates Scattered Lines of Communication

NAVEX

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Education
Applicable Functions	Business Operation Human Resources
Use Cases	Infrastructure Inspection Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The Texas A&M University System, one of the largest and most complex systems of higher education in the United States, was facing a challenge with its hotline systems. The hotlines, which served various purposes such as providing a confidential place for employees to clarify policy and report concerns, were scattered throughout the A&M System. There were hotlines for security, student safety, research impropriety, human resources, ethics, and financial fraud, among others. However, these hotlines were managed by each of the universities and agencies within the A&M System, resulting in a lack of a big picture perspective. The university system realized that it should track these risks as a system rather than piece by piece, but each university still needed to manage its own sub-set of issues. Read More
About Customer	The Texas A&M University System is one of the largest and most complex systems of higher education in the United States. It consists of eleven universities, eight state agencies, and a health science center. The Texas A&M University System educates more than 110,000 students and reaches more than 15 million people each year through service. The system is committed to maintaining the highest ethical standards and principles, and it needed to bring multiple universities and agencies into a single, centralized system that would help protect against anything that could put the institutions, agencies, staff, or students at risk. Read More
Solution	To address this challenge, the A&M System, with support from the Board of Regent’s Committee on Audit, selected EthicsPoint® incident management system to provide a centralized structure. The system was customized to bring all of the hotline resources together and analyze system-wide risks with a centralized, integrated reporting function. Each institution and agency within the A&M System was given a unique reporting structure to gain deeper insight into its risk areas. With EthicsPoint in place, all reports automatically trigger a notification for the Chief Auditor, along with the Manager of Investigative Audit Services, the Deputy General Counsel, and two designated employees from the institution or agency involved. This setup ensures that any issue will be documented and handled correctly, allowing for a higher level of oversight and more consistency in how reports are handled. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Education

Applicable Functions

Business Operation

Human Resources

Use Cases

Infrastructure Inspection

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The Texas A&M University System, one of the largest and most complex systems of higher education in the United States, was facing a challenge with its hotline systems. The hotlines, which served various purposes such as providing a confidential place for employees to clarify policy and report concerns, were scattered throughout the A&M System. There were hotlines for security, student safety, research impropriety, human resources, ethics, and financial fraud, among others. However, these hotlines were managed by each of the universities and agencies within the A&M System, resulting in a lack of a big picture perspective. The university system realized that it should track these risks as a system rather than piece by piece, but each university still needed to manage its own sub-set of issues.

About Customer

The Texas A&M University System is one of the largest and most complex systems of higher education in the United States. It consists of eleven universities, eight state agencies, and a health science center. The Texas A&M University System educates more than 110,000 students and reaches more than 15 million people each year through service. The system is committed to maintaining the highest ethical standards and principles, and it needed to bring multiple universities and agencies into a single, centralized system that would help protect against anything that could put the institutions, agencies, staff, or students at risk.

Solution

To address this challenge, the A&M System, with support from the Board of Regent’s Committee on Audit, selected EthicsPoint® incident management system to provide a centralized structure. The system was customized to bring all of the hotline resources together and analyze system-wide risks with a centralized, integrated reporting function. Each institution and agency within the A&M System was given a unique reporting structure to gain deeper insight into its risk areas. With EthicsPoint in place, all reports automatically trigger a notification for the Chief Auditor, along with the Manager of Investigative Audit Services, the Deputy General Counsel, and two designated employees from the institution or agency involved. This setup ensures that any issue will be documented and handled correctly, allowing for a higher level of oversight and more consistency in how reports are handled.

Impact #1	The A&M System now has more accurate case histories, which include the actions taken to review the reports and the associated resolutions.
Impact #2	Bringing issue reporting and investigations together across the A&M System has been a marked improvement.
Impact #3	With all of the information in one database, the A&M System can monitor every type of issue to get a holistic view of where risks exist across the system.

Impact #1

The A&M System now has more accurate case histories, which include the actions taken to review the reports and the associated resolutions.

Impact #2

Bringing issue reporting and investigations together across the A&M System has been a marked improvement.

Impact #3

With all of the information in one database, the A&M System can monitor every type of issue to get a holistic view of where risks exist across the system.

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Overview

Texas A&M University System Integrates Scattered Lines of Communication

Operational Impact