BMC Case Studies Test Data Optimization Tools Continue to Earn Interest at Royal Bank of Canada

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	Test Data Optimization Tools Continue to Earn Interest at Royal Bank of Canada BMC

Test Data Optimization Tools Continue to Earn Interest at Royal Bank of Canada

BMC

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance
Services	Software Design & Engineering Services
Challenge	Royal Bank of Canada’s Information Technology division needed to make sure its test data management software was efficient enough to handle the bank’s ever-expanding list of financial services for its customers, and that all new applications interfaced well with existing ones. The bank’s IT division needed to make more efficient use of its resources, while performing test data management projects more quickly and affordably. Faced with increasing customer expectations, the IT organization had to ensure that the bank’s growing list of financial service offerings would function properly and efficiently, and that its new applications would complement existing ones. Read More
About Customer	Royal Bank of Canada is one of that country’s largest banks, by assets and market capitalization, with broad leadership in financial services. The bank’s well-diversified earnings stream across geographies and products. Approximately 74,000 full- and part-time bank employees serve close to 15 million clients worldwide. Rather than simply providing tool support, Royal Bank’s development team focuses on providing solutions for its internal customers. “We try to find the right combination of tools that allows the users to reach a solution,” says Jeff Price, project leader, Technology Development Support Services. Read More
Solution	After re-evaluating Compuware File-AID and other software products in the market, Royal Bank once again realized the value it gets from File-AID and how it benefited from the solution’s broad range of functionality on a daily basis. File-AID was introduced to the bank’s business analysts by Mary Hayward, technical systems analyst in the Technology Development Support Services group. The business analysts now use the tool’s browse facility—with its COBOL layout—extensively for insight into a file’s field contents. Royal Bank’s development team realized they could replace another vendor’s tool and get better results from a solution they already had, File-AID’s Compare function. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Services

Software Design & Engineering Services

Challenge

Royal Bank of Canada’s Information Technology division needed to make sure its test data management software was efficient enough to handle the bank’s ever-expanding list of financial services for its customers, and that all new applications interfaced well with existing ones. The bank’s IT division needed to make more efficient use of its resources, while performing test data management projects more quickly and affordably. Faced with increasing customer expectations, the IT organization had to ensure that the bank’s growing list of financial service offerings would function properly and efficiently, and that its new applications would complement existing ones.

About Customer

Royal Bank of Canada is one of that country’s largest banks, by assets and market capitalization, with broad leadership in financial services. The bank’s well-diversified earnings stream across geographies and products. Approximately 74,000 full- and part-time bank employees serve close to 15 million clients worldwide. Rather than simply providing tool support, Royal Bank’s development team focuses on providing solutions for its internal customers. “We try to find the right combination of tools that allows the users to reach a solution,” says Jeff Price, project leader, Technology Development Support Services.

Solution

After re-evaluating Compuware File-AID and other software products in the market, Royal Bank once again realized the value it gets from File-AID and how it benefited from the solution’s broad range of functionality on a daily basis. File-AID was introduced to the bank’s business analysts by Mary Hayward, technical systems analyst in the Technology Development Support Services group. The business analysts now use the tool’s browse facility—with its COBOL layout—extensively for insight into a file’s field contents. Royal Bank’s development team realized they could replace another vendor’s tool and get better results from a solution they already had, File-AID’s Compare function.

Impact #1	Enabled more effective use of IT resources
Impact #2	Improved cost savings
Impact #3	Increased time savings

Impact #1

Enabled more effective use of IT resources

Impact #2

Improved cost savings

Impact #3

Increased time savings

Benefit #1	File-AID’s Selection Criteria feature pulls exactly what I need in minutes
Benefit #2	I’ve gone from an hour or two to less than five minutes
Benefit #3	New users are capable of editing files in five minutes to half an hour

Benefit #1

File-AID’s Selection Criteria feature pulls exactly what I need in minutes

Benefit #2

I’ve gone from an hour or two to less than five minutes

Benefit #3

New users are capable of editing files in five minutes to half an hour

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Overview

Test Data Optimization Tools Continue to Earn Interest at Royal Bank of Canada

Operational Impact

Quantitative Benefit