Blue Yonder Case Studies Tesco Colleague Training Tools

Edit This Case Study Record

	Tesco Colleague Training Tools Blue Yonder

Tesco Colleague Training Tools

Blue Yonder

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Human Resources
Use Cases	Virtual Training
Services	Training
Challenge	Tesco, the world’s third-largest retailer, operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. The company produces one million planograms and 125,000 store floorplan changes annually. For over 20 years, Tesco has relied on Blue Yonder solutions to ensure the fast, accurate generation of these planograms. More than 100 colleagues at Tesco use Blue Yonder solutions. However, the company faced a challenge in maintaining software knowledge and best practices as the workforce evolved. The traditional on-the-job learning and peer training methods were not efficient enough to capture best practices that lead to higher-quality plans. Read More
About Customer	Tesco is the world’s third-largest retailer, with 2019 sales of £56.5 billion. The company operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. Tesco produces one million planograms and 125,000 store floorplan changes annually. More than 100 colleagues at Tesco use Blue Yonder solutions. The company has been relying on Blue Yonder solutions for over 20 years to ensure the fast, accurate generation of these planograms. Read More
Solution	To address this challenge, Tesco partnered with Blue Yonder Education Services to create specialised user training. A customised training programme was developed, including a learning platform to help reduce training times for new colleagues. This is in addition to a two-day workshop for onboarding new users, a library of on-demand problem-solving videos, and an ongoing self-assessment programme. Blue Yonder Education Services helped create a library of 80 self-service training videos, available on a shared portal and mobile devices that allows users to learn a specific task quickly. A continuing self-assessment programme ensures that users can maintain a high level of knowledge and skills. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Human Resources

Use Cases

Virtual Training

Services

Training

Challenge

Tesco, the world’s third-largest retailer, operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. The company produces one million planograms and 125,000 store floorplan changes annually. For over 20 years, Tesco has relied on Blue Yonder solutions to ensure the fast, accurate generation of these planograms. More than 100 colleagues at Tesco use Blue Yonder solutions. However, the company faced a challenge in maintaining software knowledge and best practices as the workforce evolved. The traditional on-the-job learning and peer training methods were not efficient enough to capture best practices that lead to higher-quality plans.

About Customer

Tesco is the world’s third-largest retailer, with 2019 sales of £56.5 billion. The company operates over 6000 stores across Europe and Asia, offering a wide product range, from groceries to clothing and electronics. Tesco produces one million planograms and 125,000 store floorplan changes annually. More than 100 colleagues at Tesco use Blue Yonder solutions. The company has been relying on Blue Yonder solutions for over 20 years to ensure the fast, accurate generation of these planograms.

Solution

To address this challenge, Tesco partnered with Blue Yonder Education Services to create specialised user training. A customised training programme was developed, including a learning platform to help reduce training times for new colleagues. This is in addition to a two-day workshop for onboarding new users, a library of on-demand problem-solving videos, and an ongoing self-assessment programme. Blue Yonder Education Services helped create a library of 80 self-service training videos, available on a shared portal and mobile devices that allows users to learn a specific task quickly. A continuing self-assessment programme ensures that users can maintain a high level of knowledge and skills.

Impact #1	80% reduction in solution training time for new colleagues
Impact #2	Broader adoption of best practices across Tesco’s planning team
Impact #3	Higher return on Blue Yonder software investments

Impact #1

80% reduction in solution training time for new colleagues

Impact #2

Broader adoption of best practices across Tesco’s planning team

Impact #3

Higher return on Blue Yonder software investments

Benefit #1	80% reduction in solution training time for new colleagues
Benefit #2	Increased adoption of best practices
Benefit #3	Higher return on software investments

Benefit #1

80% reduction in solution training time for new colleagues

Benefit #2

Increased adoption of best practices

Benefit #3

Higher return on software investments

Download PDF Version

Overview

Tesco Colleague Training Tools

Operational Impact

Quantitative Benefit