Celigo Case Studies TelQuest International's Scalability and Operational Efficiency Boost with Celigo

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	TelQuest International's Scalability and Operational Efficiency Boost with Celigo Celigo

TelQuest International's Scalability and Operational Efficiency Boost with Celigo

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Retail Telecommunications
Applicable Functions	Maintenance Sales & Marketing
Use Cases	Leasing Finance Automation Retail Store Automation
Services	System Integration
Challenge	TelQuest International, a leading independent distributor of telecommunication equipment, was planning to expand their B2C offerings. However, they faced significant challenges in managing their operational efficiency. The company had a team of over 25 people manually managing hundreds of orders from online marketplaces. This process was not only time-consuming but also prone to errors, leading to issues such as incorrect entries for items, quantities, and prices. The manual entry system was not scalable and was hindering the company's growth. The challenge was to identify and implement a technology solution that could automate these processes, improve operational efficiency, and support the company's expansion plans. Read More
About Customer	TelQuest International is a leading independent distributor of telecommunication equipment based in Wayne, New Jersey. The company has been in operation for over 30 years, offering services such as repair, installation, replacement, maintenance, and other related services. As part of their growth strategy, TelQuest was planning to expand their B2C offerings. To support this expansion, they needed to improve their operational efficiency and automate their processes. The company was using a manual system to manage hundreds of orders from online marketplaces, a process that was not scalable and was prone to errors. Read More
Solution	To address these challenges, TelQuest selected Celigo's prebuilt Integration Apps to NetSuite for automating key business processes. For other applications like Paypal, they used custom integrations built on the Celigo Integrator.io iPaaS. They also used Integrator.io as an in-product automation platform, which allowed them to automatically export NetSuite data through Celigo, transform it, and then return it back to NetSuite to trigger automatic updates. Despite having no advanced technical experience or prior knowledge on integrations, the team was able to use Celigo’s solutions quite easily, thanks to its user-friendly interface. This solution not only automated their processes but also enhanced their experience with the system. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Retail

Telecommunications

Applicable Functions

Maintenance

Sales & Marketing

Use Cases

Leasing Finance Automation

Retail Store Automation

Services

System Integration

Challenge

TelQuest International, a leading independent distributor of telecommunication equipment, was planning to expand their B2C offerings. However, they faced significant challenges in managing their operational efficiency. The company had a team of over 25 people manually managing hundreds of orders from online marketplaces. This process was not only time-consuming but also prone to errors, leading to issues such as incorrect entries for items, quantities, and prices. The manual entry system was not scalable and was hindering the company's growth. The challenge was to identify and implement a technology solution that could automate these processes, improve operational efficiency, and support the company's expansion plans.

About Customer

TelQuest International is a leading independent distributor of telecommunication equipment based in Wayne, New Jersey. The company has been in operation for over 30 years, offering services such as repair, installation, replacement, maintenance, and other related services. As part of their growth strategy, TelQuest was planning to expand their B2C offerings. To support this expansion, they needed to improve their operational efficiency and automate their processes. The company was using a manual system to manage hundreds of orders from online marketplaces, a process that was not scalable and was prone to errors.

Solution

To address these challenges, TelQuest selected Celigo's prebuilt Integration Apps to NetSuite for automating key business processes. For other applications like Paypal, they used custom integrations built on the Celigo Integrator.io iPaaS. They also used Integrator.io as an in-product automation platform, which allowed them to automatically export NetSuite data through Celigo, transform it, and then return it back to NetSuite to trigger automatic updates. Despite having no advanced technical experience or prior knowledge on integrations, the team was able to use Celigo’s solutions quite easily, thanks to its user-friendly interface. This solution not only automated their processes but also enhanced their experience with the system.

Impact #1	The implementation of Celigo’s solutions brought about significant operational improvements for TelQuest. The automation of processes across applications resulted in a high level of accuracy and clarity in their operations. The integration handled billing, fulfillment, and inventory, and performed settlement imports automatically. This allowed the team to identify discrepancies in transactions, enhancing their operational efficiency. The company was also able to confidently expand into the direct-to-consumer market with a lean operational team. The automation allowed them to redirect resources into more revenue-generating strategic initiatives, accelerating their growth and expansion into new businesses.

Impact #1

The implementation of Celigo’s solutions brought about significant operational improvements for TelQuest. The automation of processes across applications resulted in a high level of accuracy and clarity in their operations. The integration handled billing, fulfillment, and inventory, and performed settlement imports automatically. This allowed the team to identify discrepancies in transactions, enhancing their operational efficiency. The company was also able to confidently expand into the direct-to-consumer market with a lean operational team. The automation allowed them to redirect resources into more revenue-generating strategic initiatives, accelerating their growth and expansion into new businesses.

Benefit #1	Reduced operational costs significantly by automating processes.
Benefit #2	Reduced the team size required for order processing and technical operation from over 25 people to just three.
Benefit #3	Saved hundreds of thousands of dollars a year by transitioning extra staff into different roles.

Benefit #1

Reduced operational costs significantly by automating processes.

Benefit #2

Reduced the team size required for order processing and technical operation from over 25 people to just three.

Benefit #3

Saved hundreds of thousands of dollars a year by transitioning extra staff into different roles.

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Overview

TelQuest International's Scalability and Operational Efficiency Boost with Celigo

Operational Impact

Quantitative Benefit