ProcessMaker
Case Studies
Telefónica CAM Improves Customer Experience with ProcessMaker
Overview
Telefónica CAM Improves Customer Experience with ProcessMakerProcessMaker |
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Telecommunications | |
Business Operation Sales & Marketing | |
Predictive Maintenance Process Control & Optimization Real-Time Location System (RTLS) | |
Cloud Planning, Design & Implementation Services Software Design & Engineering Services | |
Operational Impact
Telefónica currently automates over 100 processes using ProcessMaker in Guatemala, Costa Rica, El Salvador, Nicaragua, and Panama. | |
Telefónica CAM became more efficient and consistent across its full range of business functions including finance, accounting, sales, human resources, legal, marketing, IT, and business operations. | |
The organization added a new level of accountability to its daily operations. Dashboards and audit logs give insight into each of its processes. | |
Quantitative Benefit
100+ processes are now processed in real-time, automatically | |
187,000 legal documents processed to date | |
Mobile activation service executed nearly 120,000 times | |