Via Case Studies Tees Flex: Revolutionizing Rural Transit in Tees Valley

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	Tees Flex: Revolutionizing Rural Transit in Tees Valley Via

Tees Flex: Revolutionizing Rural Transit in Tees Valley

Via

Technology Category	Robots - Autonomous Guided Vehicles (AGV)
Applicable Industries	Automotive Transportation
Use Cases	Public Transportation Management Vehicle Performance Monitoring
Challenge	In early 2020, Stagecoach Group, the United Kingdom’s largest bus and coach operator, was seeking a software provider to help them deliver a reliable and convenient transit option for residents in more isolated communities across Tees Valley, a rural, industrial region in Northeast England. The challenge was to provide a transit solution that could cater to the unique needs of the region, including the ability to serve more rural areas and provide on-demand or pre-booked rides to various destinations, including train stations, hospitals, and the airport. Read More
About Customer	The customers of Tees Flex are the residents of Tees Valley, a rural, industrial region in Northeast England. These residents were previously underserved by traditional transit options, particularly those living in more isolated communities. The introduction of Tees Flex has provided them with a reliable and convenient transit option, allowing them to travel to various destinations including train stations, hospitals, and the airport. The service has quickly gained popularity among the residents, with more than 11,000 users and 90,000 completed rides. Read More
Solution	In response to this challenge, Stagecoach Group partnered with Via to launch Tees Flex, an on-demand transit service. The service was launched in three zones: Darlington and Stockton; Hartlepool; and Redcar and Cleveland. Riders can request on-demand or pre-booked rides within the service areas, and travel to destinations outside the designated zones. Booking is available through the Tees Flex app, via a website, or over the phone, and all vehicles are wheelchair accessible. In February 2021, the service was expanded and adjusted in just 24 hours to include the Darlington arena and provide rides to and from this mass vaccination site. Read More Log in to view content
Contents

Technology Category

Robots - Autonomous Guided Vehicles (AGV)

Applicable Industries

Automotive

Transportation

Use Cases

Public Transportation Management

Vehicle Performance Monitoring

Challenge

In early 2020, Stagecoach Group, the United Kingdom’s largest bus and coach operator, was seeking a software provider to help them deliver a reliable and convenient transit option for residents in more isolated communities across Tees Valley, a rural, industrial region in Northeast England. The challenge was to provide a transit solution that could cater to the unique needs of the region, including the ability to serve more rural areas and provide on-demand or pre-booked rides to various destinations, including train stations, hospitals, and the airport.

About Customer

The customers of Tees Flex are the residents of Tees Valley, a rural, industrial region in Northeast England. These residents were previously underserved by traditional transit options, particularly those living in more isolated communities. The introduction of Tees Flex has provided them with a reliable and convenient transit option, allowing them to travel to various destinations including train stations, hospitals, and the airport. The service has quickly gained popularity among the residents, with more than 11,000 users and 90,000 completed rides.

Solution

In response to this challenge, Stagecoach Group partnered with Via to launch Tees Flex, an on-demand transit service. The service was launched in three zones: Darlington and Stockton; Hartlepool; and Redcar and Cleveland. Riders can request on-demand or pre-booked rides within the service areas, and travel to destinations outside the designated zones. Booking is available through the Tees Flex app, via a website, or over the phone, and all vehicles are wheelchair accessible. In February 2021, the service was expanded and adjusted in just 24 hours to include the Darlington arena and provide rides to and from this mass vaccination site.

Impact #1	The introduction of Tees Flex has had a significant impact on transit in Tees Valley. The service has not only provided a reliable and convenient transit option for residents in more isolated communities, but it has also helped to reduce the reliance on private vehicles, with 62% of car-owning riders stating that they now use their private vehicle less. This has resulted in 77,000 fewer vehicle miles traveled, contributing to a reduction in carbon emissions. Furthermore, the service has demonstrated its flexibility and responsiveness by expanding and adjusting its service in just 24 hours to include the Darlington arena and provide rides to and from this mass vaccination site.

Impact #1

The introduction of Tees Flex has had a significant impact on transit in Tees Valley. The service has not only provided a reliable and convenient transit option for residents in more isolated communities, but it has also helped to reduce the reliance on private vehicles, with 62% of car-owning riders stating that they now use their private vehicle less. This has resulted in 77,000 fewer vehicle miles traveled, contributing to a reduction in carbon emissions. Furthermore, the service has demonstrated its flexibility and responsiveness by expanding and adjusting its service in just 24 hours to include the Darlington arena and provide rides to and from this mass vaccination site.

Benefit #1	Tees Flex has attracted more than 11,000 users
Benefit #2	The service has completed over 90,000 rides
Benefit #3	The service is now averaging over 1,500 rides per week

Benefit #1

Tees Flex has attracted more than 11,000 users

Benefit #2

The service has completed over 90,000 rides

Benefit #3

The service is now averaging over 1,500 rides per week

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Overview

Tees Flex: Revolutionizing Rural Transit in Tees Valley

Operational Impact

Quantitative Benefit