Banyan Technology Case Studies Tech Transport Improved Its Operations and Customer Service with Live Connect

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	Tech Transport Improved Its Operations and Customer Service with Live Connect Banyan Technology

Tech Transport Improved Its Operations and Customer Service with Live Connect

Banyan Technology

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Supply Chain Visibility
Services	System Integration
Challenge	Tech Transport, a third-party logistics provider, needed to implement a wide array of carrier application programming interfaces (APIs) into its transportation management system (TMS) to better serve its customers. The company’s internal IT team could incorporate the APIs on its own, but with the number of updates and the need for real-time accurate rates from a number of different carriers, they did not have the time and ability to maintain the APIs. Tech Transport decided a partner that focused strictly on technology was the most prudent option. That decision freed up the internal IT department to focus on the main operations of the company and put the APIs in the hands of the experts – Banyan Technology. Read More
About Customer	Tech Transport is a third-party logistics provider based in Milford, NH. The company offers a freight management solution that helps other companies simplify their shipping process. Since its establishment in 1983, Tech Transport has been committed to meeting and exceeding its clients’ transportation logistics needs. However, as the logistics industry evolved and digitization became the norm, Tech Transport realized the need for a reliable technology partner to ensure it continued to provide the best solution to its clients. The company operates both logistics and brokerage sides of the business. Read More
Solution	Tech Transport chose Banyan Technology as its partner because of its expertise in the LTL and logistics industry as well as its connections to more carrier APIs than any other solution in the industry. Banyan provided references that Tech Transport contacted, and after all of their vetting, Tech Transport decided that Banyan’s LIVE Connect™ solution was the right freight pricing API hub for them. Tech Transport had the information it needed to know that Banyan could keep up with the technology, APIs and industry updates needed to ensure Tech Transport customers always receive accurate information and carrier ratings. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Supply Chain Visibility

Services

System Integration

Challenge

Tech Transport, a third-party logistics provider, needed to implement a wide array of carrier application programming interfaces (APIs) into its transportation management system (TMS) to better serve its customers. The company’s internal IT team could incorporate the APIs on its own, but with the number of updates and the need for real-time accurate rates from a number of different carriers, they did not have the time and ability to maintain the APIs. Tech Transport decided a partner that focused strictly on technology was the most prudent option. That decision freed up the internal IT department to focus on the main operations of the company and put the APIs in the hands of the experts – Banyan Technology.

About Customer

Tech Transport is a third-party logistics provider based in Milford, NH. The company offers a freight management solution that helps other companies simplify their shipping process. Since its establishment in 1983, Tech Transport has been committed to meeting and exceeding its clients’ transportation logistics needs. However, as the logistics industry evolved and digitization became the norm, Tech Transport realized the need for a reliable technology partner to ensure it continued to provide the best solution to its clients. The company operates both logistics and brokerage sides of the business.

Solution

Tech Transport chose Banyan Technology as its partner because of its expertise in the LTL and logistics industry as well as its connections to more carrier APIs than any other solution in the industry. Banyan provided references that Tech Transport contacted, and after all of their vetting, Tech Transport decided that Banyan’s LIVE Connect™ solution was the right freight pricing API hub for them. Tech Transport had the information it needed to know that Banyan could keep up with the technology, APIs and industry updates needed to ensure Tech Transport customers always receive accurate information and carrier ratings.

Impact #1	With LIVE Connect, Tech Transport could provide their customers access to their preferred carriers’ APIs as well as ensure accurate ratings across all shipping lanes.
Impact #2	Through Banyan’s API, Tech Transport could also automate the shipping process and track all shipments.
Impact #3	It also made invoicing and document retrieval much easier.

Impact #1

With LIVE Connect, Tech Transport could provide their customers access to their preferred carriers’ APIs as well as ensure accurate ratings across all shipping lanes.

Impact #2

Through Banyan’s API, Tech Transport could also automate the shipping process and track all shipments.

Impact #3

It also made invoicing and document retrieval much easier.

Benefit #1	The implementation resulted in Tech Transport increasing their profit margins and passing those savings on to customers.

Benefit #1

The implementation resulted in Tech Transport increasing their profit margins and passing those savings on to customers.

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Overview

Tech Transport Improved Its Operations and Customer Service with Live Connect

Operational Impact

Quantitative Benefit