Celigo Case Studies Tea Forté's Journey to Automate 3PL Processes for Enhanced Wholesale Business

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	Tea Forté's Journey to Automate 3PL Processes for Enhanced Wholesale Business Celigo

Tea Forté's Journey to Automate 3PL Processes for Enhanced Wholesale Business

Celigo

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Services	System Integration
Challenge	Tea Forté, a renowned American tea company, was grappling with an outdated ERP system and an integrator solution that was incapable of managing the intake of items with lot codes, a crucial aspect of their wholesale business. This led them to switch to NetSuite as their new ERP system in 2017. However, the transition posed a new challenge - the need for seamless data interchange between their third-party logistics providers (3PLs) or warehouses, and NetSuite. The company sought a solution that would ensure smooth integration with minimal issues. Read More
About Customer	Tea Forté Inc., headquartered in Concord, Massachusetts, is a distinguished American tea company. Founded in 2003 by Peter Hewitt, a product designer and graduate from the Rhode Island School of Design, the company is known for its highly stylized product line inspired by the traditional Japanese tea ceremony. The company's mission is to 'elevate a cup of tea into an extraordinary experience for all of your senses'. Acquired by Sara Lee in 2011, Tea Forté's products are now available in 35 countries worldwide. Read More
Solution	Tea Forté turned to Celigo, a recommendation from their NetSuite professional consultants. The solution enabled Tea Forté to send orders to their warehouses and 3PLs swiftly and effortlessly, a key factor in enhancing their operational efficiency. The solution also facilitated the transfer of orders between the main warehouse, Amazon warehouses, and smaller Tea Forté warehouses. Tea Forté's project manager, Nancy Birchard, collaborated with Celigo's developers to create a custom program for this purpose. The data flows created and tested proved to be highly reliable, with the customer experience team using them for ship confirmations on a daily basis. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Services

System Integration

Challenge

Tea Forté, a renowned American tea company, was grappling with an outdated ERP system and an integrator solution that was incapable of managing the intake of items with lot codes, a crucial aspect of their wholesale business. This led them to switch to NetSuite as their new ERP system in 2017. However, the transition posed a new challenge - the need for seamless data interchange between their third-party logistics providers (3PLs) or warehouses, and NetSuite. The company sought a solution that would ensure smooth integration with minimal issues.

About Customer

Tea Forté Inc., headquartered in Concord, Massachusetts, is a distinguished American tea company. Founded in 2003 by Peter Hewitt, a product designer and graduate from the Rhode Island School of Design, the company is known for its highly stylized product line inspired by the traditional Japanese tea ceremony. The company's mission is to 'elevate a cup of tea into an extraordinary experience for all of your senses'. Acquired by Sara Lee in 2011, Tea Forté's products are now available in 35 countries worldwide.

Solution

Tea Forté turned to Celigo, a recommendation from their NetSuite professional consultants. The solution enabled Tea Forté to send orders to their warehouses and 3PLs swiftly and effortlessly, a key factor in enhancing their operational efficiency. The solution also facilitated the transfer of orders between the main warehouse, Amazon warehouses, and smaller Tea Forté warehouses. Tea Forté's project manager, Nancy Birchard, collaborated with Celigo's developers to create a custom program for this purpose. The data flows created and tested proved to be highly reliable, with the customer experience team using them for ship confirmations on a daily basis.

Impact #1	The implementation of Celigo's solution significantly improved Tea Forté's operational efficiency. The ability to swiftly and easily send orders to warehouses and 3PLs streamlined their business operations. The custom program developed in collaboration with Celigo's developers proved to be robust and reliable, with the customer experience team using the data flows for ship confirmations daily. The solution's success has led Tea Forté to plan for further integrations with Amazon and their website through NetSuite in the coming year.

Impact #1

The implementation of Celigo's solution significantly improved Tea Forté's operational efficiency. The ability to swiftly and easily send orders to warehouses and 3PLs streamlined their business operations. The custom program developed in collaboration with Celigo's developers proved to be robust and reliable, with the customer experience team using the data flows for ship confirmations daily. The solution's success has led Tea Forté to plan for further integrations with Amazon and their website through NetSuite in the coming year.

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Overview

Tea Forté's Journey to Automate 3PL Processes for Enhanced Wholesale Business

Operational Impact