Case Studies TCHO Achieves Sweet Planning Success with DemandCaster

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	TCHO Achieves Sweet Planning Success with DemandCaster

TCHO Achieves Sweet Planning Success with DemandCaster

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems
Applicable Industries	Food & Beverage
Use Cases	Inventory Management Predictive Maintenance Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	TCHO faced significant challenges in demand, supply, and inventory planning, leading to stockouts and customer service issues. The company needed to improve service levels while minimizing the risk of obsolete inventory. They lacked an automated method for material requirements planning (MRP) and their existing planning tool was too complex, hindering agile decision-making. Additionally, there was a lack of bi-directional integration between TCHO’s NetSuite ERP system and the current planning tool, causing extensive manual work. Read More
About Customer	TCHO is a premium chocolate maker based in Berkeley, California, founded in 2005. The company sources cacao beans directly from farmers and cooperatives, ensuring high-quality and unique flavor profiles. TCHO is known for its sustainable methods and has built a loyal customer base. The company offers a broad range of products, from chocolate nibs used in various food items to specialty bars sold to grocery chains, restaurants, and directly to consumers online. TCHO's supply chain requires meticulous planning due to the long lead times for cacao beans and the perishable nature of its products. Read More
Solution	TCHO implemented DemandCaster to revamp their planning processes. This solution facilitated more effective inventory management by allowing the company to compare items to customer orders or forecasts, enabling proactive production planning. The two-way integration with NetSuite ERP allowed seamless data flow and automated work order generation, significantly reducing manual work. DemandCaster's precise forecasting and planning capabilities helped TCHO streamline order fulfillment, reduce overstocking, and improve service levels. The enhanced visibility and insights provided by DemandCaster enabled better decision-making and agility in responding to market demands. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Applicable Industries

Food & Beverage

Use Cases

Inventory Management

Predictive Maintenance

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

TCHO faced significant challenges in demand, supply, and inventory planning, leading to stockouts and customer service issues. The company needed to improve service levels while minimizing the risk of obsolete inventory. They lacked an automated method for material requirements planning (MRP) and their existing planning tool was too complex, hindering agile decision-making. Additionally, there was a lack of bi-directional integration between TCHO’s NetSuite ERP system and the current planning tool, causing extensive manual work.

About Customer

TCHO is a premium chocolate maker based in Berkeley, California, founded in 2005. The company sources cacao beans directly from farmers and cooperatives, ensuring high-quality and unique flavor profiles. TCHO is known for its sustainable methods and has built a loyal customer base. The company offers a broad range of products, from chocolate nibs used in various food items to specialty bars sold to grocery chains, restaurants, and directly to consumers online. TCHO's supply chain requires meticulous planning due to the long lead times for cacao beans and the perishable nature of its products.

Solution

TCHO implemented DemandCaster to revamp their planning processes. This solution facilitated more effective inventory management by allowing the company to compare items to customer orders or forecasts, enabling proactive production planning. The two-way integration with NetSuite ERP allowed seamless data flow and automated work order generation, significantly reducing manual work. DemandCaster's precise forecasting and planning capabilities helped TCHO streamline order fulfillment, reduce overstocking, and improve service levels. The enhanced visibility and insights provided by DemandCaster enabled better decision-making and agility in responding to market demands.

Impact #1	TCHO improved On Time In Full Shipments (OTIF) by nearly 20%.
Impact #2	The company increased production by more than 50% while maintaining or exceeding service levels.
Impact #3	Critical out-of-stock items were reduced by more than four times.

Impact #1

TCHO improved On Time In Full Shipments (OTIF) by nearly 20%.

Impact #2

The company increased production by more than 50% while maintaining or exceeding service levels.

Impact #3

Critical out-of-stock items were reduced by more than four times.

Benefit #1	On Time In Full Shipments (OTIF) improved by nearly 20%.
Benefit #2	Production increased by more than 50%.
Benefit #3	Critical out-of-stock items reduced by more than 4x.

Benefit #1

On Time In Full Shipments (OTIF) improved by nearly 20%.

Benefit #2

Production increased by more than 50%.

Benefit #3

Critical out-of-stock items reduced by more than 4x.

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Overview

TCHO Achieves Sweet Planning Success with DemandCaster

Operational Impact

Quantitative Benefit