Case Studies Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

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	Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Inventory Management Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Retail
Applicable Functions	Logistics & Transportation Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Replenishment Supply Chain Visibility Warehouse Automation
Services	Software Design & Engineering Services System Integration Training
Challenge	JD Williams needed to implement a fully integrated supply chain execution solution to manage their growing dropship business. They were looking to improve in the following areas: Existing systems could not support their goal of increasing internet sales via drop shipping and expanding the range of products available. Limited visibility into transactions caused issues such as claims risks and goods not received. Needed better visibility to improve customer service and drive down unnecessary returns. Their system was not totally automated, which allowed time lost on having to print documents. Read More
About Customer	JD Williams & Company Ltd, part of N Brown Group plc, is the UK’s leading direct home shopping company, operating over 20 successful catalogue brands. Its continued growth has ensured JD Williams is the most successful direct home shopping company in the UK today, with over two million customers and 4,000 employees. Read More
Solution	JD Williams chose the BluJay Solutions Global Trade Network for its specific commerce capabilities: Incorporates key areas of the supply chain including order management, dispatch management, delivery management, stock management, and invoice management. Buyer and supplier view meet the needs of all areas of the business. Built on existing IT and e-commerce investment, integrating with enterprise applications and trading partners’ back-office applications. Easy access and low start-up costs for shippers. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Inventory Management Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Retail

Applicable Functions

Logistics & Transportation

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Replenishment

Supply Chain Visibility

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Training

Challenge

JD Williams needed to implement a fully integrated supply chain execution solution to manage their growing dropship business. They were looking to improve in the following areas: Existing systems could not support their goal of increasing internet sales via drop shipping and expanding the range of products available. Limited visibility into transactions caused issues such as claims risks and goods not received. Needed better visibility to improve customer service and drive down unnecessary returns. Their system was not totally automated, which allowed time lost on having to print documents.

About Customer

JD Williams & Company Ltd, part of N Brown Group plc, is the UK’s leading direct home shopping company, operating over 20 successful catalogue brands. Its continued growth has ensured JD Williams is the most successful direct home shopping company in the UK today, with over two million customers and 4,000 employees.

Solution

JD Williams chose the BluJay Solutions Global Trade Network for its specific commerce capabilities: Incorporates key areas of the supply chain including order management, dispatch management, delivery management, stock management, and invoice management. Buyer and supplier view meet the needs of all areas of the business. Built on existing IT and e-commerce investment, integrating with enterprise applications and trading partners’ back-office applications. Easy access and low start-up costs for shippers.

Impact #1	Increased business and lower operational costs.
Impact #2	Facilitated range expansion, crucial to success in internet retail.
Impact #3	Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen significantly, improving customer service ratings and saving money and time associated with reprocessing orders.

Impact #1

Increased business and lower operational costs.

Impact #2

Facilitated range expansion, crucial to success in internet retail.

Impact #3

Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen significantly, improving customer service ratings and saving money and time associated with reprocessing orders.

Benefit #1	Capacity of lines from individual suppliers expanded to 2,500.
Benefit #2	Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen from 2% to 0.6%.

Benefit #1

Capacity of lines from individual suppliers expanded to 2,500.

Benefit #2

Claims made by customers due to non-arrival of orders, incorrect, or late orders have fallen from 2% to 0.6%.

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Overview

Taking the Direct Route to Efficiency and Cost Savings With BluJay Solutions

Operational Impact

Quantitative Benefit