Case Studies
Taking conTrol of cuSTomer SuPPorT
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Professional Service Software | |
Business Operation | |
Software Design & Engineering Services System Integration | |
Operational Impact
Zendesk allows Postbox to associate topics and posts with specific product releases, making it easier for customers to determine which information applies to them. | |
Increased collaboration among users, leading to deeper engagement with the product. | |
Postbox’s customers are sharing their opinions on current and future product features, channeling community energy in ways that make the entire support process more efficient. | |