Tableau Drives Operations Performance for Financial Services Firms

National Financial Partners (NFP) faced a significant challenge in monitoring and analyzing policy processing response rates for over 1,000 open cases. They needed to measure and report the performance of its insurance carriers to improve operational efficiencies and increase customer satisfaction. The Accounting Department was tasked with processing thousands of commission payments to its brokers. Its primary focus was to identify anomalies based on expected values and historical data. NFP was seeking an effective front-end application for data analysis and reporting. Compatibility with Microsoft SQL Server and Excel was critical. PowerPoint integration was also required due to the number of presentations that are given to company executives and to its insurance carriers. The primary evaluation criteria for the application were: (1) it had to be visual and easy to learn, (2) it had to be deployable without servers, IT consultants, and a long implementation cycle, and (3) it had to snap into the existing IT infrastructure.

National Financial Partners (NYSE:NFP) is a national network of independent financial advisors consisting of over 165 owned and more than 210 affiliated firms in 41 states and Puerto Rico. They specialize in life insurance and wealth transfer, corporate and executive benefits, and financial planning and investment advisory. NFP’s Field Technology Department is responsible for supporting Operations and Accounting. This includes collecting and analyzing key business data related to policy case processing by its insurance carriers.