BeyondTrust Case Studies Systems Integrator Becomes “Virtual IT Department” for Customers with Remote Support Appliance

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	Systems Integrator Becomes “Virtual IT Department” for Customers with Remote Support Appliance BeyondTrust

Systems Integrator Becomes “Virtual IT Department” for Customers with Remote Support Appliance

BeyondTrust

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Asset Management
Services	System Integration Cloud Planning, Design & Implementation Services
Challenge	Beringer Associates, Inc. provides design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They service over 300 devices and servers for these companies, alongside thousands of end-users. Their growth over the years has been largely based on their reputation for providing excellent service and support to their clients. However, serving customers with distributed sales and field services requires Beringer support reps to be able to access customer desktops no matter where they are located. In addition, many Beringer customers are in the financial services industry and are very concerned with security and audit capabilities. Unfortunately, none of the solutions they used in the past easily enabled remote access through firewalls or had sufficient auditing to meet these needs. Read More
About Customer	Beringer Associates, Inc. is a company founded in 1995 and headquartered in Pennsauken, New Jersey. They provide design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They have a strong focus on supply chain-oriented companies and those with distributed sales and workforces. Beringer is a Microsoft Gold certified partner and a GoldMine Premier Solutions Partner. They serve over 1,000 companies nationwide, servicing over 300 devices and servers for these companies, alongside thousands of end-users. Read More
Solution	In 2007, Beringer initiated a project to find the best remote support solution on the market that met their three primary needs of accessibility, security, and customer satisfaction. After evaluating several solutions, Beringer decided on Bomgar in December of 2007 and had it up and running immediately. Beringer selected Bomgar for a number of reasons including multiple operating system support, appliance-based security, unattended systems support, and customizable end-user survey. Bomgar helps Beringer meet regulatory requirements by providing an audit trail in a central location. Bomgar was the only vendor Beringer evaluated that had the ability to remotely connect to unattended systems without involving the end-user. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Asset Management

Services

System Integration

Cloud Planning, Design & Implementation Services

Challenge

Beringer Associates, Inc. provides design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They service over 300 devices and servers for these companies, alongside thousands of end-users. Their growth over the years has been largely based on their reputation for providing excellent service and support to their clients. However, serving customers with distributed sales and field services requires Beringer support reps to be able to access customer desktops no matter where they are located. In addition, many Beringer customers are in the financial services industry and are very concerned with security and audit capabilities. Unfortunately, none of the solutions they used in the past easily enabled remote access through firewalls or had sufficient auditing to meet these needs.

About Customer

Beringer Associates, Inc. is a company founded in 1995 and headquartered in Pennsauken, New Jersey. They provide design, implementation, and support of Managed Network Services, VOIP phone systems, and CRM software to small and medium-sized businesses. They have a strong focus on supply chain-oriented companies and those with distributed sales and workforces. Beringer is a Microsoft Gold certified partner and a GoldMine Premier Solutions Partner. They serve over 1,000 companies nationwide, servicing over 300 devices and servers for these companies, alongside thousands of end-users.

Solution

In 2007, Beringer initiated a project to find the best remote support solution on the market that met their three primary needs of accessibility, security, and customer satisfaction. After evaluating several solutions, Beringer decided on Bomgar in December of 2007 and had it up and running immediately. Beringer selected Bomgar for a number of reasons including multiple operating system support, appliance-based security, unattended systems support, and customizable end-user survey. Bomgar helps Beringer meet regulatory requirements by providing an audit trail in a central location. Bomgar was the only vendor Beringer evaluated that had the ability to remotely connect to unattended systems without involving the end-user.

Impact #1	Beringer is able to deliver service consistently because their support team can connect to customers remotely.
Impact #2	They have integrated Bomgar with their ticketing system, so once a ticket is opened, they can immediately connect via Bomgar and have a complete history of the service process once it is complete.
Impact #3	Some of the most significant benefits of using Bomgar, according to Beringer, are reduced travel time, shorter time to resolution, and enhanced productivity.

Impact #1

Beringer is able to deliver service consistently because their support team can connect to customers remotely.

Impact #2

They have integrated Bomgar with their ticketing system, so once a ticket is opened, they can immediately connect via Bomgar and have a complete history of the service process once it is complete.

Impact #3

Some of the most significant benefits of using Bomgar, according to Beringer, are reduced travel time, shorter time to resolution, and enhanced productivity.

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Overview

Systems Integrator Becomes “Virtual IT Department” for Customers with Remote Support Appliance

Operational Impact