Case Studies SYSPRO Provides Growth Foundation for RFE International

Edit This Case Study Record

	SYSPRO Provides Growth Foundation for RFE International

SYSPRO Provides Growth Foundation for RFE International

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Electronics
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services System Integration
Challenge	RFE International faced the challenge of outpacing competitors through superior product selection, pricing, and service. The company needed to integrate data to facilitate management and maintain a price advantage via selective parts ordering. In 2006, RFE management sought to facilitate growth by implementing a business accounting system integrated with customer contact tools (CRM). Although RFE was using Open Systems ERP software, it initiated a search for a more feature-rich solution. The company realized that to accommodate growth and build on its reputation for quality service, it needed to integrate all data, specifically customer information data with back-office business processes. Read More
About Customer	RFE International, Inc. is a manufacturer and supplier of electronic components, including resistors, capacitors, rectifiers, and inductors. Formed in 1984, the company initially operated from an office and warehouse in Costa Mesa, California. Today, RFE is headquartered in Santa Ana, California, managing sales and service for customers throughout North and South America. The company boasts manufacturing locations in China and Taiwan. RFE serves its OEM customer base via direct key accounts and industrial distribution in key geographic markets. The company prides itself on its industry leadership, which is dependent on superior products, better technical capacity, lower prices, faster service, and superior customer service support. Read More
Solution	RFE initiated a search for a more feature-rich solution and selected SYSPRO ERP and CRM based on their ability to integrate system data in real-time. The scalability of SYSPRO to meet RFE’s current and future needs and the depth of service available from SYSPRO were significant contributing factors. The implementation of SYSPRO ERP and CRM facilitated the integration of customer information data with back-office business processes. This integration allowed RFE to manage growth effectively while maintaining its reputation for quality service. The SYSPRO system provided a foundation for RFE to offer superior customer service, including product design and application assistance, international management experience, multilingual communications capability, and quality verification through electronic test equipment. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Electronics

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

System Integration

Challenge

RFE International faced the challenge of outpacing competitors through superior product selection, pricing, and service. The company needed to integrate data to facilitate management and maintain a price advantage via selective parts ordering. In 2006, RFE management sought to facilitate growth by implementing a business accounting system integrated with customer contact tools (CRM). Although RFE was using Open Systems ERP software, it initiated a search for a more feature-rich solution. The company realized that to accommodate growth and build on its reputation for quality service, it needed to integrate all data, specifically customer information data with back-office business processes.

About Customer

RFE International, Inc. is a manufacturer and supplier of electronic components, including resistors, capacitors, rectifiers, and inductors. Formed in 1984, the company initially operated from an office and warehouse in Costa Mesa, California. Today, RFE is headquartered in Santa Ana, California, managing sales and service for customers throughout North and South America. The company boasts manufacturing locations in China and Taiwan. RFE serves its OEM customer base via direct key accounts and industrial distribution in key geographic markets. The company prides itself on its industry leadership, which is dependent on superior products, better technical capacity, lower prices, faster service, and superior customer service support.

Solution

RFE initiated a search for a more feature-rich solution and selected SYSPRO ERP and CRM based on their ability to integrate system data in real-time. The scalability of SYSPRO to meet RFE’s current and future needs and the depth of service available from SYSPRO were significant contributing factors. The implementation of SYSPRO ERP and CRM facilitated the integration of customer information data with back-office business processes. This integration allowed RFE to manage growth effectively while maintaining its reputation for quality service. The SYSPRO system provided a foundation for RFE to offer superior customer service, including product design and application assistance, international management experience, multilingual communications capability, and quality verification through electronic test equipment.

Impact #1	Reduced human errors, leading to more accurate and efficient operations.
Impact #2	Enhanced management supervision, allowing for better oversight and decision-making.
Impact #3	Expanded sales through detailed customer communications and in-depth customer records.

Impact #1

Reduced human errors, leading to more accurate and efficient operations.

Impact #2

Enhanced management supervision, allowing for better oversight and decision-making.

Impact #3

Expanded sales through detailed customer communications and in-depth customer records.

Download PDF Version

Overview

SYSPRO Provides Growth Foundation for RFE International

Operational Impact