LogicMonitor Case Studies Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

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	Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor LogicMonitor

Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

LogicMonitor

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services
Challenge	Synoptek, a global systems integrator and managed IT services provider, had grown rapidly through acquisition. Each acquisition came with its own monitoring tools, leading to duplicate licensing costs and extensive tool sprawl. The company needed a single, comprehensive monitoring solution that could simplify existing processes, lower overall costs, and handle all of the organization’s monitoring needs. The challenge was to find a platform that could replace all the existing tools and be deployed quickly and easily. Read More
About Customer	Synoptek is a global systems integrator and managed IT services provider, offering comprehensive IT management and consultancy services to organizations worldwide. The company works in partnership with clients ranging from mid-market to Fortune 100. For over two decades, its focus has been maximizing business value for its clients by enabling them to grow their businesses, manage risk and compliance, and increase their competitive position. Synoptek has grown rapidly through acquisition, and each acquisition came with its own set of monitoring tools, leading to duplicate licensing costs and extensive tool sprawl. Read More
Solution	After evaluating many IT infrastructure and intelligence options, Synoptek selected the LogicMonitor platform. The agentless nature and flexibility of LogicMonitor stood out to Synoptek. The platform allowed Synoptek to roll out quickly and replace all of the other tools. Within a few months, Synoptek was successfully monitoring thousands of devices. The company was able to get up and running quickly due to the many LogicModules ready to go out of the box, reducing the need to write a ton of custom modules for base infrastructure monitoring. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

Challenge

Synoptek, a global systems integrator and managed IT services provider, had grown rapidly through acquisition. Each acquisition came with its own monitoring tools, leading to duplicate licensing costs and extensive tool sprawl. The company needed a single, comprehensive monitoring solution that could simplify existing processes, lower overall costs, and handle all of the organization’s monitoring needs. The challenge was to find a platform that could replace all the existing tools and be deployed quickly and easily.

About Customer

Synoptek is a global systems integrator and managed IT services provider, offering comprehensive IT management and consultancy services to organizations worldwide. The company works in partnership with clients ranging from mid-market to Fortune 100. For over two decades, its focus has been maximizing business value for its clients by enabling them to grow their businesses, manage risk and compliance, and increase their competitive position. Synoptek has grown rapidly through acquisition, and each acquisition came with its own set of monitoring tools, leading to duplicate licensing costs and extensive tool sprawl.

Solution

After evaluating many IT infrastructure and intelligence options, Synoptek selected the LogicMonitor platform. The agentless nature and flexibility of LogicMonitor stood out to Synoptek. The platform allowed Synoptek to roll out quickly and replace all of the other tools. Within a few months, Synoptek was successfully monitoring thousands of devices. The company was able to get up and running quickly due to the many LogicModules ready to go out of the box, reducing the need to write a ton of custom modules for base infrastructure monitoring.

Impact #1	Synoptek was able to reduce its licensing costs and simplify processes for its monitoring customers.
Impact #2	The company automated its client onboarding process, reducing the time taken from 30 minutes to seconds and eliminating human error.
Impact #3	Synoptek used LogicMonitor’s integration with Autotask to create tickets, saving time.

Impact #1

Synoptek was able to reduce its licensing costs and simplify processes for its monitoring customers.

Impact #2

The company automated its client onboarding process, reducing the time taken from 30 minutes to seconds and eliminating human error.

Impact #3

Synoptek used LogicMonitor’s integration with Autotask to create tickets, saving time.

Benefit #1	Reduced total cost of ownership by 80%
Benefit #2	Reduced client onboarding time from 30 minutes to seconds
Benefit #3	Decreased alerts by 50-60% in one year

Benefit #1

Reduced total cost of ownership by 80%

Benefit #2

Reduced client onboarding time from 30 minutes to seconds

Benefit #3

Decreased alerts by 50-60% in one year

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Overview

Synoptek Reduces Costs by 80% and Alerts by 60% With LogicMonitor

Operational Impact

Quantitative Benefit