Case Studies Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM

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	Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM

Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Professional Service
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Eric Westrom, the CTO of Synoptek, Inc., identified inefficiencies in the company's operational platforms shortly after assuming his role. The company was using a legacy remote monitoring and management (RMM) tool that was outdated and separate from other business management platforms. This led to multiple systems in place, causing confusion and inefficiencies. The need for a streamlined, integrated system became apparent to ensure that all employees could access and manage data from a single platform. The goal was to eliminate the need for multiple tools and create a unified system that could handle various business functions such as tracking projects, financials, and tickets. Read More
About Customer	Synoptek, Inc. is a Managed Service Provider (MSP) that offers a range of IT services to its clients. The company was facing operational inefficiencies due to the use of multiple, disparate systems for remote monitoring and management (RMM) and other business functions. Eric Westrom, the newly appointed CTO, recognized the need for a more streamlined and integrated approach to manage the company's data and daily tasks. Synoptek aimed to improve its service delivery by consolidating its tools and platforms into a single, unified system. The company sought a strategic partner to help achieve this goal and ultimately chose Datto for its technology and support capabilities. Read More
Solution	Synoptek decided to partner with Datto to address its operational inefficiencies. Datto's Remote Monitoring and Management (RMM) tool, along with its Professional Services Automation (PSA) platform, Autotask, were chosen for their high level of integration and support. The implementation began in July 2017 and was completed by early December 2017, converting over 20,000 endpoints. Datto's professional services team worked closely with Synoptek throughout the implementation, providing significant support and ensuring a smooth transition. The unified platform allowed Synoptek's employees to access and manage data from a single location, eliminating the need for multiple systems and improving overall efficiency. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Eric Westrom, the CTO of Synoptek, Inc., identified inefficiencies in the company's operational platforms shortly after assuming his role. The company was using a legacy remote monitoring and management (RMM) tool that was outdated and separate from other business management platforms. This led to multiple systems in place, causing confusion and inefficiencies. The need for a streamlined, integrated system became apparent to ensure that all employees could access and manage data from a single platform. The goal was to eliminate the need for multiple tools and create a unified system that could handle various business functions such as tracking projects, financials, and tickets.

About Customer

Synoptek, Inc. is a Managed Service Provider (MSP) that offers a range of IT services to its clients. The company was facing operational inefficiencies due to the use of multiple, disparate systems for remote monitoring and management (RMM) and other business functions. Eric Westrom, the newly appointed CTO, recognized the need for a more streamlined and integrated approach to manage the company's data and daily tasks. Synoptek aimed to improve its service delivery by consolidating its tools and platforms into a single, unified system. The company sought a strategic partner to help achieve this goal and ultimately chose Datto for its technology and support capabilities.

Solution

Synoptek decided to partner with Datto to address its operational inefficiencies. Datto's Remote Monitoring and Management (RMM) tool, along with its Professional Services Automation (PSA) platform, Autotask, were chosen for their high level of integration and support. The implementation began in July 2017 and was completed by early December 2017, converting over 20,000 endpoints. Datto's professional services team worked closely with Synoptek throughout the implementation, providing significant support and ensuring a smooth transition. The unified platform allowed Synoptek's employees to access and manage data from a single location, eliminating the need for multiple systems and improving overall efficiency.

Impact #1	The integration of Datto RMM and Autotask PSA provided Synoptek with a centralized platform for managing various business functions.
Impact #2	Employees could now access and manage data from a single location, eliminating the need for multiple systems.
Impact #3	The professional services team from Datto provided significant support during the implementation, ensuring a smooth transition.

Impact #1

The integration of Datto RMM and Autotask PSA provided Synoptek with a centralized platform for managing various business functions.

Impact #2

Employees could now access and manage data from a single location, eliminating the need for multiple systems.

Impact #3

The professional services team from Datto provided significant support during the implementation, ensuring a smooth transition.

Benefit #1	Synoptek anticipates a 30% efficiency gain from the consolidation of its tools and platforms.
Benefit #2	More than 20,000 endpoints were converted during the implementation of Datto RMM and Autotask PSA.

Benefit #1

Synoptek anticipates a 30% efficiency gain from the consolidation of its tools and platforms.

Benefit #2

More than 20,000 endpoints were converted during the implementation of Datto RMM and Autotask PSA.

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Overview

Synoptek Anticipates a 30% Efficiency Gain with Unified PSA-RMM

Operational Impact

Quantitative Benefit