Case Studies SWNS Media Group has doubled their productivity with Atera

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	SWNS Media Group has doubled their productivity with Atera

SWNS Media Group has doubled their productivity with Atera

Technology Category	Analytics & Modeling - Predictive Analytics Platform as a Service (PaaS) - Device Management Platforms
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Remote Asset Management Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	SWNS Media Group's in-house IT team, led by Technical Lead John Merrick, faced significant challenges managing IT operations across nine global offices. The team was overwhelmed with numerous tickets and lacked clear patch management policies. This situation led to inefficiencies, slow response times, and difficulties in cross-departmental collaboration. The team needed a solution that could streamline their processes, improve visibility into remote devices, and enhance overall control, reporting, and analytics capabilities. Read More
About Customer	SWNS Media Group (SWNS) is a prominent media company that creates and delivers high-quality news content to some of the world's largest publishers. The company operates nine global offices and has an in-house IT team responsible for managing the technological infrastructure. Led by Technical Lead John Merrick, the IT team faced numerous challenges, including an overload of tickets, lack of visibility into remote devices, and inefficient manual processes. The team sought a solution to improve their efficiency, response times, and cross-departmental collaboration. Read More
Solution	To address these challenges, SWNS Media Group implemented Atera, a comprehensive IT management platform. Atera allowed the IT team to replace multiple manual updates with a single agent installation, saving significant time per laptop. The platform provided complete visibility and control over remote devices, enabling the team to automate manual and repetitive tasks. This automation reduced the open ticket count from 150 to 15, freeing up two team members for other tasks. Additionally, Atera's Open AI-powered script generator significantly reduced scripting time from 30 minutes to 30 seconds, further enhancing the team's efficiency. The implementation of Atera transformed the IT team's operations, making them more proactive, efficient, and collaborative. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Platform as a Service (PaaS) - Device Management Platforms

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Remote Asset Management

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

SWNS Media Group's in-house IT team, led by Technical Lead John Merrick, faced significant challenges managing IT operations across nine global offices. The team was overwhelmed with numerous tickets and lacked clear patch management policies. This situation led to inefficiencies, slow response times, and difficulties in cross-departmental collaboration. The team needed a solution that could streamline their processes, improve visibility into remote devices, and enhance overall control, reporting, and analytics capabilities.

About Customer

SWNS Media Group (SWNS) is a prominent media company that creates and delivers high-quality news content to some of the world's largest publishers. The company operates nine global offices and has an in-house IT team responsible for managing the technological infrastructure. Led by Technical Lead John Merrick, the IT team faced numerous challenges, including an overload of tickets, lack of visibility into remote devices, and inefficient manual processes. The team sought a solution to improve their efficiency, response times, and cross-departmental collaboration.

Solution

To address these challenges, SWNS Media Group implemented Atera, a comprehensive IT management platform. Atera allowed the IT team to replace multiple manual updates with a single agent installation, saving significant time per laptop. The platform provided complete visibility and control over remote devices, enabling the team to automate manual and repetitive tasks. This automation reduced the open ticket count from 150 to 15, freeing up two team members for other tasks. Additionally, Atera's Open AI-powered script generator significantly reduced scripting time from 30 minutes to 30 seconds, further enhancing the team's efficiency. The implementation of Atera transformed the IT team's operations, making them more proactive, efficient, and collaborative.

Impact #1	The IT team transitioned from manual processes to automation, significantly improving their workflow.
Impact #2	Ticket management time was cut by a third, freeing up 50% of the team's resources.
Impact #3	Scripting time was reduced from 30 minutes to 30 seconds, allowing the team to focus on more critical tasks.

Impact #1

The IT team transitioned from manual processes to automation, significantly improving their workflow.

Impact #2

Ticket management time was cut by a third, freeing up 50% of the team's resources.

Impact #3

Scripting time was reduced from 30 minutes to 30 seconds, allowing the team to focus on more critical tasks.

Benefit #1	66% reduction in ticket handling time
Benefit #2	Open ticket count reduced from 150 to 15
Benefit #3	Saved 30-45 minutes per laptop with Atera agent installation

Benefit #1

66% reduction in ticket handling time

Benefit #2

Open ticket count reduced from 150 to 15

Benefit #3

Saved 30-45 minutes per laptop with Atera agent installation

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Overview

SWNS Media Group has doubled their productivity with Atera

Operational Impact

Quantitative Benefit