Case Studies Switching to Automation: Hershey’s Kroger's Deductions Automatic Resolution Story

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	Switching to Automation: Hershey’s Kroger's Deductions Automatic Resolution Story

Switching to Automation: Hershey’s Kroger's Deductions Automatic Resolution Story

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	The company faced major issues due to the increasing number of deductions that was being faced by their industry. Reports from A Credit Research Foundation survey showed that more than 65% respondents faced this issue. This meant a huge loss in productivity and overall efficiency of the team for Hershey’s. They received 42,225 Trade Deductions in 2019, and about 12,000 in just a week. This meant a huge sum of work for their teams to go through manually. The company wanted a system where they could seamlessly integrate with their Trade Promotion Management System. They wanted to incorporate a uniform system and establish a single source of truth for all the stakeholders to ensure faster resolutions. The main goal of Hershey’s was to reduce the amount of time their analysts spent on resolving these claims, and they needed an automated system so that they could free up their work force for higher value tasks and boost productivity. Read More
About Customer	Founded in 1894, The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products, such as cookies, cakes, milk shakes, drinks and many more that are produced globally. Hershey's chocolate is available across the United States, and in over 70 countries worldwide and employs a workforce of more than 18,000 people. They have 7 manufacturing branches worldwide. Read More
Solution	Through the usage of the HighRadius Deduction Cloud Solution, Hershey’s was able to auto-capture backup documents using Claims and POD Aggregation Engine. The robust claims and POD aggregation engine helped to auto-capture backup documents from various sources such as TPM, carrier portals, customer portals, and consolidate them in a single platform for the analysts to review. The deduction teams could reduce the overall resolution cycle by leveraging AI-based dispute validity prediction to identify the invalid deductions upfront. Recommendations on resolution led to faster decisions and lower write-offs. A structured workflow and collaboration engine ensured streamlined inter-department collaboration and faster approvals. The automated correspondence helped interact with customers and capture information from them. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

The company faced major issues due to the increasing number of deductions that was being faced by their industry. Reports from A Credit Research Foundation survey showed that more than 65% respondents faced this issue. This meant a huge loss in productivity and overall efficiency of the team for Hershey’s. They received 42,225 Trade Deductions in 2019, and about 12,000 in just a week. This meant a huge sum of work for their teams to go through manually. The company wanted a system where they could seamlessly integrate with their Trade Promotion Management System. They wanted to incorporate a uniform system and establish a single source of truth for all the stakeholders to ensure faster resolutions. The main goal of Hershey’s was to reduce the amount of time their analysts spent on resolving these claims, and they needed an automated system so that they could free up their work force for higher value tasks and boost productivity.

About Customer

Founded in 1894, The Hershey Company, commonly known as Hershey's, is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products, such as cookies, cakes, milk shakes, drinks and many more that are produced globally. Hershey's chocolate is available across the United States, and in over 70 countries worldwide and employs a workforce of more than 18,000 people. They have 7 manufacturing branches worldwide.

Solution

Through the usage of the HighRadius Deduction Cloud Solution, Hershey’s was able to auto-capture backup documents using Claims and POD Aggregation Engine. The robust claims and POD aggregation engine helped to auto-capture backup documents from various sources such as TPM, carrier portals, customer portals, and consolidate them in a single platform for the analysts to review. The deduction teams could reduce the overall resolution cycle by leveraging AI-based dispute validity prediction to identify the invalid deductions upfront. Recommendations on resolution led to faster decisions and lower write-offs. A structured workflow and collaboration engine ensured streamlined inter-department collaboration and faster approvals. The automated correspondence helped interact with customers and capture information from them.

Impact #1	Improved productivity and reduced time.
Impact #2	The robust claims and POD aggregation engine helped to auto-capture backup documents from various sources such as TPM, carrier portals, customer portals, and consolidate them in a single platform for the analysts to review.
Impact #3	The deduction teams could reduce the overall resolution cycle by leveraging AI-based dispute validity prediction to identify the invalid deductions upfront. Recommendations on resolution led to faster decisions and lower write-offs.

Impact #1

Improved productivity and reduced time.

Impact #2

The robust claims and POD aggregation engine helped to auto-capture backup documents from various sources such as TPM, carrier portals, customer portals, and consolidate them in a single platform for the analysts to review.

Impact #3

The deduction teams could reduce the overall resolution cycle by leveraging AI-based dispute validity prediction to identify the invalid deductions upfront. Recommendations on resolution led to faster decisions and lower write-offs.

Benefit #1	40% Reduction in the concentrated open deduction dollar value
Benefit #2	70% Reduction in the number of Kroger deductions that need manual efforts
Benefit #3	Enabled auto-matching for 48% of long tail customers

Benefit #1

40% Reduction in the concentrated open deduction dollar value

Benefit #2

70% Reduction in the number of Kroger deductions that need manual efforts

Benefit #3

Enabled auto-matching for 48% of long tail customers

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Overview

Switching to Automation: Hershey’s Kroger's Deductions Automatic Resolution Story

Operational Impact

Quantitative Benefit