DocuWare Case Studies Swiss Metal Manufacturing Company Streamlines Operations with DocuWare Cloud

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	Swiss Metal Manufacturing Company Streamlines Operations with DocuWare Cloud DocuWare

Swiss Metal Manufacturing Company Streamlines Operations with DocuWare Cloud

DocuWare

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions	Discrete Manufacturing Procurement
Use Cases	Inventory Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services
Challenge	The metal manufacturing company was previously storing all their important documents in paper folders, which were sometimes archived multiple times in different departments. The space needed to handle this growing flood of paper and the time needed to carefully file around 100 orders a month became increasingly problematic. The company needed a solution that would not have interface problems with other software solutions in the company. Read More
About Customer	The customer is a family-owned metal manufacturing company based in Switzerland. They provide parts to various industries including the woodworking/office furniture industry, household appliances, machines, and equipment. The company places a great deal of emphasis on efficient IT in their administration. They use an ERP system, SAP Business One, and have been using a cloud-based DocuWare solution since the summer of 2017. Read More
Solution	The company implemented DocuWare Cloud, a cloud-based document management system (DMS), in August 2017. The DMS was first introduced in the accounting department and then in order processing. All incoming documents are scanned with a multifunctional device, indexed with Intelligent Indexing, and stored in a central document pool. DocuWare is seamlessly integrated with their ERP system, SAP Business One, and into the company’s own accounting solution. All outgoing documents are automatically stored in DocuWare via the print function. The fast and uncomplicated filing of documents relieves administrative staff and optimizes daily processes. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Functions

Discrete Manufacturing

Procurement

Use Cases

Inventory Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Challenge

The metal manufacturing company was previously storing all their important documents in paper folders, which were sometimes archived multiple times in different departments. The space needed to handle this growing flood of paper and the time needed to carefully file around 100 orders a month became increasingly problematic. The company needed a solution that would not have interface problems with other software solutions in the company.

About Customer

The customer is a family-owned metal manufacturing company based in Switzerland. They provide parts to various industries including the woodworking/office furniture industry, household appliances, machines, and equipment. The company places a great deal of emphasis on efficient IT in their administration. They use an ERP system, SAP Business One, and have been using a cloud-based DocuWare solution since the summer of 2017.

Solution

The company implemented DocuWare Cloud, a cloud-based document management system (DMS), in August 2017. The DMS was first introduced in the accounting department and then in order processing. All incoming documents are scanned with a multifunctional device, indexed with Intelligent Indexing, and stored in a central document pool. DocuWare is seamlessly integrated with their ERP system, SAP Business One, and into the company’s own accounting solution. All outgoing documents are automatically stored in DocuWare via the print function. The fast and uncomplicated filing of documents relieves administrative staff and optimizes daily processes.

Impact #1	The implementation of DocuWare Cloud has streamlined the company's operations. The fast and uncomplicated filing of documents has relieved administrative staff. Workflows are used to quickly determine whether an order has already been entered and in which process step a customer’s order is currently. No more orders are lost, every order is processed and a confirmation is quickly sent to the customer.
Impact #2	The quick and easy access to all related order documents is a huge advantage of the solution. When customers reorder supplier parts at short notice, all the necessary information is now immediately available on the screen with just a few mouse clicks. The time-consuming search in order folders and across various desks is no longer necessary.

Impact #1

The implementation of DocuWare Cloud has streamlined the company's operations. The fast and uncomplicated filing of documents has relieved administrative staff. Workflows are used to quickly determine whether an order has already been entered and in which process step a customer’s order is currently. No more orders are lost, every order is processed and a confirmation is quickly sent to the customer.

Impact #2

The quick and easy access to all related order documents is a huge advantage of the solution. When customers reorder supplier parts at short notice, all the necessary information is now immediately available on the screen with just a few mouse clicks. The time-consuming search in order folders and across various desks is no longer necessary.

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Overview

Swiss Metal Manufacturing Company Streamlines Operations with DocuWare Cloud

Operational Impact