Tableau Case Studies Swedish Medical Center: Sharing Improves Caring (and Helps the Bottom Line, Too)

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	Swedish Medical Center: Sharing Improves Caring (and Helps the Bottom Line, Too) Tableau

Swedish Medical Center: Sharing Improves Caring (and Helps the Bottom Line, Too)

Tableau

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Quality Assurance
Use Cases	Process Control & Optimization
Services	Data Science Services
Challenge	Swedish Medical Center (Swedish) was facing challenges in understanding and communicating physician and hospital performance across various areas. Traditional reporting solutions were proving to be cumbersome to implement and expensive to maintain. The healthcare provider was looking for a way to drive improvements in quality care, improve patient experiences, and enjoy substantial savings through process improvements and improved efficiencies. The organization was also preparing for value-based reimbursement and wanted to improve other areas like operating room efficiency, physician engagement, and financial performance. Read More
About Customer	Swedish Medical Center is a healthcare provider that was looking to understand and communicate physician and hospital performance across a number of areas. The organization was facing challenges with traditional reporting solutions which were cumbersome to implement and expensive to maintain. Swedish tracks and communicates an array of performance metrics, but it needed to find a way to do so more effectively and less expensively—and to tie those efforts to driving organization-wide performance improvement. The organization was also preparing for value-based reimbursement and wanted to improve other areas like operating room efficiency, physician engagement, and financial performance. Read More
Solution	Swedish Medical Center implemented Tableau as its primary enterprise-wide analytics platform. The initial dashboards debuted to a small audience, but demand quickly outpaced expansion plans. The current team comprises three technical resources and three full-time report developers. The organization is now quickly moving towards using Tableau as its primary enterprise-wide performance analysis and reporting platform, everyone is looking at a “single version of the truth.” Providers can quickly see their performance on a variety of measures. Employees now have a clearer understanding of the metrics on which they are evaluated as well as the ability to compare their performance levels with those of their peers, both within the organization and even across the state and the nation. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Quality Assurance

Use Cases

Process Control & Optimization

Services

Data Science Services

Challenge

Swedish Medical Center (Swedish) was facing challenges in understanding and communicating physician and hospital performance across various areas. Traditional reporting solutions were proving to be cumbersome to implement and expensive to maintain. The healthcare provider was looking for a way to drive improvements in quality care, improve patient experiences, and enjoy substantial savings through process improvements and improved efficiencies. The organization was also preparing for value-based reimbursement and wanted to improve other areas like operating room efficiency, physician engagement, and financial performance.

About Customer

Swedish Medical Center is a healthcare provider that was looking to understand and communicate physician and hospital performance across a number of areas. The organization was facing challenges with traditional reporting solutions which were cumbersome to implement and expensive to maintain. Swedish tracks and communicates an array of performance metrics, but it needed to find a way to do so more effectively and less expensively—and to tie those efforts to driving organization-wide performance improvement. The organization was also preparing for value-based reimbursement and wanted to improve other areas like operating room efficiency, physician engagement, and financial performance.

Solution

Swedish Medical Center implemented Tableau as its primary enterprise-wide analytics platform. The initial dashboards debuted to a small audience, but demand quickly outpaced expansion plans. The current team comprises three technical resources and three full-time report developers. The organization is now quickly moving towards using Tableau as its primary enterprise-wide performance analysis and reporting platform, everyone is looking at a “single version of the truth.” Providers can quickly see their performance on a variety of measures. Employees now have a clearer understanding of the metrics on which they are evaluated as well as the ability to compare their performance levels with those of their peers, both within the organization and even across the state and the nation.

Impact #1	Swedish Medical Center is now able to understand and share performance metrics in order to drive improvements.
Impact #2	The organization has been able to freeze analyst hiring, converting several existing analysts into Tableau power users to build the views used on Vantage.
Impact #3	Employees now have a clearer understanding of the metrics on which they are evaluated as well as the ability to compare their performance levels with those of their peers, both within the organization and even across the state and the nation.

Impact #1

Swedish Medical Center is now able to understand and share performance metrics in order to drive improvements.

Impact #2

The organization has been able to freeze analyst hiring, converting several existing analysts into Tableau power users to build the views used on Vantage.

Impact #3

Employees now have a clearer understanding of the metrics on which they are evaluated as well as the ability to compare their performance levels with those of their peers, both within the organization and even across the state and the nation.

Benefit #1	$10M+ in improved operational processes
Benefit #2	$750K savings in personnel costs avoided or re-directed
Benefit #3	$600K savings through elimination of redundant analytics platforms

Benefit #1

$10M+ in improved operational processes

Benefit #2

$750K savings in personnel costs avoided or re-directed

Benefit #3

$600K savings through elimination of redundant analytics platforms

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Overview

Swedish Medical Center: Sharing Improves Caring (and Helps the Bottom Line, Too)

Operational Impact

Quantitative Benefit