NETSCOUT Case Studies Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders

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	Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders NETSCOUT

Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Remote Asset Management
Services	System Integration Testing & Certification
Challenge	The financial services company was facing visibility limitations into their financial business service performance. They had been monitoring the perimeter of the wide area network (WAN) and primary data center operations using NETSCOUT InfiniStream® appliances to visualize those links and nGeniusONE analytics to assess performance. However, the Network Operations (NetOps) team wanted to improve visibility into, and monitoring of, business services supporting customers’ financial transactions. They were convinced their business service monitoring goals would only be met by deploying new data sources to provide visibility inside company data centers and into banking & internet cores. Read More
About Customer	The customer is an Americas financial services company that manages more than $850 billion in customer assets. The company has over 15,000 employees supporting business transactions executed across more than 1,000 locations and a vast ATM network. The company has addressed increased client requests for remote financial transaction options by accelerating adoption of digital banking services. In this fashion, the company has supplemented its traditional branch office and ATM locations with Web and mobile applications offering 24/7 transaction support for its commercial and personal banking customers. Read More
Solution	The NetOps team met their organizational goals for improved business service visibility and monitoring by expanding nGeniusONE Service Assurance platform analytics and deploying software-based InfiniStreamNG (ISNG) appliances within their data center operations environment to improve visibility into the east-west network traffic flows to supplement established views along the network perimeter. With this expanded visibility, the collective IT team transitioned to a proactive nGeniusONE monitoring approach that helped spotlight which company locations and business services needed monitoring to reduce degraded performance occurrences. With nGeniusONE smart analytics, IT was able to engage in protocol analysis of network connections at headquarters, data center, branch office, and technology complex facilities to proactively assess business service performance. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Remote Asset Management

Services

System Integration

Testing & Certification

Challenge

The financial services company was facing visibility limitations into their financial business service performance. They had been monitoring the perimeter of the wide area network (WAN) and primary data center operations using NETSCOUT InfiniStream® appliances to visualize those links and nGeniusONE analytics to assess performance. However, the Network Operations (NetOps) team wanted to improve visibility into, and monitoring of, business services supporting customers’ financial transactions. They were convinced their business service monitoring goals would only be met by deploying new data sources to provide visibility inside company data centers and into banking & internet cores.

About Customer

The customer is an Americas financial services company that manages more than $850 billion in customer assets. The company has over 15,000 employees supporting business transactions executed across more than 1,000 locations and a vast ATM network. The company has addressed increased client requests for remote financial transaction options by accelerating adoption of digital banking services. In this fashion, the company has supplemented its traditional branch office and ATM locations with Web and mobile applications offering 24/7 transaction support for its commercial and personal banking customers.

Solution

The NetOps team met their organizational goals for improved business service visibility and monitoring by expanding nGeniusONE Service Assurance platform analytics and deploying software-based InfiniStreamNG (ISNG) appliances within their data center operations environment to improve visibility into the east-west network traffic flows to supplement established views along the network perimeter. With this expanded visibility, the collective IT team transitioned to a proactive nGeniusONE monitoring approach that helped spotlight which company locations and business services needed monitoring to reduce degraded performance occurrences. With nGeniusONE smart analytics, IT was able to engage in protocol analysis of network connections at headquarters, data center, branch office, and technology complex facilities to proactively assess business service performance.

Impact #1	Acquired new views to assure service quality into internet banking platforms, just as they were experiencing expanded use by customers
Impact #2	Improved understanding of network usage, including expanded views into how user activities consumed bandwidth
Impact #3	Expanded monitoring of IT services used to assure business service quality across the company

Impact #1

Acquired new views to assure service quality into internet banking platforms, just as they were experiencing expanded use by customers

Impact #2

Improved understanding of network usage, including expanded views into how user activities consumed bandwidth

Impact #3

Expanded monitoring of IT services used to assure business service quality across the company

Benefit #1	Reduced mean-time-to-repair (MTTR) efforts involved in root cause analysis of network communications incidents
Benefit #2	Improved service troubleshooting process that cut mean-time-to-knowledge (MTTK) timeframes

Benefit #1

Reduced mean-time-to-repair (MTTR) efforts involved in root cause analysis of network communications incidents

Benefit #2

Improved service troubleshooting process that cut mean-time-to-knowledge (MTTK) timeframes

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Overview

Sustaining Financial Service Business Operations With NETSCOUT Visibility Without Borders

Operational Impact

Quantitative Benefit