AuraQuantic Case Studies SURA Seguros Chile: Transforming Insurance Policy Quotation Process with IoT

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	SURA Seguros Chile: Transforming Insurance Policy Quotation Process with IoT AuraQuantic

SURA Seguros Chile: Transforming Insurance Policy Quotation Process with IoT

AuraQuantic

Technology Category	Analytics & Modeling - Process Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Process Control & Optimization Usage-Based Insurance
Services	System Integration
Challenge	SURA Seguros Chile, a part of the Sura Group, was facing challenges in automating its business processes to offer better services to its customers and comply with its innovation policy. The company wanted to automate its Business Request process and the creation of Insurance Policy quotes process. These processes were initially carried out manually using Excel, leading to errors, delays, and lack of activity monitoring. The company was in need of a solution that could automate these processes, reduce errors, and allow for real-time monitoring and management. Read More
About Customer	SURA Seguros Chile is a part of the Sura Group, which was founded in 1944 in Colombia. The company has expanded nationally and internationally, with presence in nine Latin American countries including Mexico, El Salvador, Dominican Republic, Panama, Colombia, Brazil, Uruguay, Argentina, and Chile. SURA Seguros Chile offers general insurance products and services. The company is committed to offering the best service possible to its customers and complying with its innovation policy. It aims to automate its business processes to improve efficiency and customer service. Read More
Solution	SURA Seguros Chile decided to implement the AuraQuantic Business Process Management Suite after a thorough analysis of various Business Process software applications. The implementation began with the 'Insurance Policy Quote' process that required a high degree of automation, document management, and integration with other applications. AuraQuantic manages the entire Insurance Policy Quotation Process, from the Quotation Request to the distribution of the corresponding policy. The system treats each quoted result individually and links the final result to the customer according to the company-defined parameters. The process requires a high degree of automation to control various authorization levels and manage the automatic distribution of tasks and emails to the relevant users. It also keeps a history of the requests and quotations executed, indicating any change in its status and the date it occurs. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Process Control & Optimization

Usage-Based Insurance

Services

System Integration

Challenge

SURA Seguros Chile, a part of the Sura Group, was facing challenges in automating its business processes to offer better services to its customers and comply with its innovation policy. The company wanted to automate its Business Request process and the creation of Insurance Policy quotes process. These processes were initially carried out manually using Excel, leading to errors, delays, and lack of activity monitoring. The company was in need of a solution that could automate these processes, reduce errors, and allow for real-time monitoring and management.

About Customer

SURA Seguros Chile is a part of the Sura Group, which was founded in 1944 in Colombia. The company has expanded nationally and internationally, with presence in nine Latin American countries including Mexico, El Salvador, Dominican Republic, Panama, Colombia, Brazil, Uruguay, Argentina, and Chile. SURA Seguros Chile offers general insurance products and services. The company is committed to offering the best service possible to its customers and complying with its innovation policy. It aims to automate its business processes to improve efficiency and customer service.

Solution

SURA Seguros Chile decided to implement the AuraQuantic Business Process Management Suite after a thorough analysis of various Business Process software applications. The implementation began with the 'Insurance Policy Quote' process that required a high degree of automation, document management, and integration with other applications. AuraQuantic manages the entire Insurance Policy Quotation Process, from the Quotation Request to the distribution of the corresponding policy. The system treats each quoted result individually and links the final result to the customer according to the company-defined parameters. The process requires a high degree of automation to control various authorization levels and manage the automatic distribution of tasks and emails to the relevant users. It also keeps a history of the requests and quotations executed, indicating any change in its status and the date it occurs.

Impact #1	Six months after implementing the Request and Quotation Process in AuraQuantic, SURA Seguros Chile was able to achieve its objective of optimizing through process automation. The implementation of the BPM tool in the Request and Quotations process allowed the company to monitor the reasons for obtaining or losing any business, focusing all efforts on improving the 'Hit Ratio' and closing as many business deals as possible. The company is now able to implement new processes such as Vehicle Inspections, with the aim of increasing process management and automation within the company.

Impact #1

Six months after implementing the Request and Quotation Process in AuraQuantic, SURA Seguros Chile was able to achieve its objective of optimizing through process automation. The implementation of the BPM tool in the Request and Quotations process allowed the company to monitor the reasons for obtaining or losing any business, focusing all efforts on improving the 'Hit Ratio' and closing as many business deals as possible. The company is now able to implement new processes such as Vehicle Inspections, with the aim of increasing process management and automation within the company.

Benefit #1	Automation of the Business Request and Insurance Policy quotes process
Benefit #2	Reduction in errors and delays in the process
Benefit #3	Real-time monitoring and management of the process

Benefit #1

Automation of the Business Request and Insurance Policy quotes process

Benefit #2

Reduction in errors and delays in the process

Benefit #3

Real-time monitoring and management of the process

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Overview

SURA Seguros Chile: Transforming Insurance Policy Quotation Process with IoT

Operational Impact

Quantitative Benefit