Case Studies Supply Chain Transformation

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	Supply Chain Transformation

Supply Chain Transformation

Technology Category	Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Consumer Goods
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Demand Planning & Forecasting Supply Chain Visibility Warehouse Automation
Services	Software Design & Engineering Services System Integration
Challenge	Sony DADC had a mission to differentiate and gain a competitive advantage in the Entertainment supply chain, both physical and digital. Beginning with superior supply chain operations for their own products, Sony DADC set a path to transform their company into a contract logistics provider for other companies and also offer supply chain services a la carte. To achieve their objectives, Sony DADC required the ability to react to dynamic business environments. The team aimed to onboard new clients in the shortest time possible (90 days or less depending on complexity). They set a goal to optimize the use of distribution and manufacturing network nodes to achieve exceptional customer service. They wanted to achieve all of this with the support of their current application framework with no major capital investments and less disruption. Read More
About Customer	As a subsidiary of Sony Corporation, Sony DADC is a leading disc and digital solution provider for the entertainment, education, and information industries, offering world-class optical media replication services, digital and physical supply chain solutions, and software services. Their network includes service offices, optical media production, distribution, and digital facilities in 19 countries worldwide. Read More
Solution	Sony DADC selected the Softeon supply chain platform to minimize integration and enable them to grow. They started with the Billing solution to capture revenue that was being lost. Next, they implemented Distributed Order Management (DOM) to optimize new revenue from faster onboarding by enabling rapid integration of heterogeneous systems. Finally, the Warehouse Management System (WMS) replaced their existing system providing additional functionality including reverse logistics. With a complete execution system in place, Sony DADC added the Planning solution to better anticipate demand. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Consumer Goods

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Demand Planning & Forecasting

Supply Chain Visibility

Warehouse Automation

Services

Software Design & Engineering Services

System Integration

Challenge

Sony DADC had a mission to differentiate and gain a competitive advantage in the Entertainment supply chain, both physical and digital. Beginning with superior supply chain operations for their own products, Sony DADC set a path to transform their company into a contract logistics provider for other companies and also offer supply chain services a la carte. To achieve their objectives, Sony DADC required the ability to react to dynamic business environments. The team aimed to onboard new clients in the shortest time possible (90 days or less depending on complexity). They set a goal to optimize the use of distribution and manufacturing network nodes to achieve exceptional customer service. They wanted to achieve all of this with the support of their current application framework with no major capital investments and less disruption.

About Customer

As a subsidiary of Sony Corporation, Sony DADC is a leading disc and digital solution provider for the entertainment, education, and information industries, offering world-class optical media replication services, digital and physical supply chain solutions, and software services. Their network includes service offices, optical media production, distribution, and digital facilities in 19 countries worldwide.

Solution

Sony DADC selected the Softeon supply chain platform to minimize integration and enable them to grow. They started with the Billing solution to capture revenue that was being lost. Next, they implemented Distributed Order Management (DOM) to optimize new revenue from faster onboarding by enabling rapid integration of heterogeneous systems. Finally, the Warehouse Management System (WMS) replaced their existing system providing additional functionality including reverse logistics. With a complete execution system in place, Sony DADC added the Planning solution to better anticipate demand.

Impact #1	Today, Sony DADC manages its internal and external supply chains and provides supply chain solutions services in manufacturing, distribution, and transportation to internal and external content owners, including consumer product goods companies, as customers.
Impact #2	Implemented best-in-class distribution and transportation supply chain
Impact #3	Gained better visibility and transparency throughout the supply chain

Impact #1

Today, Sony DADC manages its internal and external supply chains and provides supply chain solutions services in manufacturing, distribution, and transportation to internal and external content owners, including consumer product goods companies, as customers.

Impact #2

Implemented best-in-class distribution and transportation supply chain

Impact #3

Gained better visibility and transparency throughout the supply chain

Benefit #1	Decreased time for onboarding new customers from 270 to 90 days or less
Benefit #2	Improved order fulfillment by 99.4%
Benefit #3	Increased customer service satisfaction by 99.6%

Benefit #1

Decreased time for onboarding new customers from 270 to 90 days or less

Benefit #2

Improved order fulfillment by 99.4%

Benefit #3

Increased customer service satisfaction by 99.6%

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Overview

Supply Chain Transformation

Operational Impact

Quantitative Benefit