Software AG Case Studies Supply chain automation for distributors on the IoT

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	Supply chain automation for distributors on the IoT Software AG

Supply chain automation for distributors on the IoT

Software AG

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Retail Food & Beverage
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Supply Chain Visibility Inventory Management Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Lyreco, a global office supply distributor, was facing challenges due to lack of real-time stock and sales insight. The company needed to improve service assurance and drive operational cost savings from restocking and servicing machines. The increasing digitalization, regulatory environment, and global competition were driving unprecedented change, and Lyreco needed to adapt its business strategies, better manage risk, and simplify critical processes to avoid being disrupted by change. The company recognized that more and more of the products its customers desire were becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings. Read More
About Customer	Lyreco is one of the world’s largest office supply distributors. With 10,000 employees in 45 countries, Lyreco delivers 235,000 boxes to customers every day. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship, having obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings. Read More
Solution	In order to further delight Nespresso customers, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity IoT solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution is fully integrated to Lyreco's SAP® Enterprise Resource Planning (ERP) system, and includes an Android® and iPhone® smartphone operator app. The solution was set up and available in two weeks, providing service assurance to maximize customer service levels, stock management analytics and process support, and future solution support. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Retail

Food & Beverage

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Supply Chain Visibility

Inventory Management

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Lyreco, a global office supply distributor, was facing challenges due to lack of real-time stock and sales insight. The company needed to improve service assurance and drive operational cost savings from restocking and servicing machines. The increasing digitalization, regulatory environment, and global competition were driving unprecedented change, and Lyreco needed to adapt its business strategies, better manage risk, and simplify critical processes to avoid being disrupted by change. The company recognized that more and more of the products its customers desire were becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.

About Customer

Lyreco is one of the world’s largest office supply distributors. With 10,000 employees in 45 countries, Lyreco delivers 235,000 boxes to customers every day. The company prides itself on operational excellence in its processes, customer satisfaction, and high levels of environmental stewardship, having obtained both ISO 9001 Quality Assurance and ISO 14001 Environmental Impact Compliance certifications. Lyreco is a key supplier of Nespresso premium coffee and coffee machines for businesses. The company recognizes that more and more of the products its customers desire are becoming connected, providing deeper insights into product usage and allowing customers to decrease operational expenses, increase environmental awareness, and innovate with new service offerings.

Solution

In order to further delight Nespresso customers, Lyreco adopted the Cumulocity VendMe solution for Nespresso coffee and coffee machines. This IoT solution facilitates the collection of data from vending machine and stock and operations management applications, all powered by the Cumulocity IoT platform. The full Cumulocity IoT solution provides Lyreco with real-time stock and sales analysis, a unique configuration of Lyreco machine operations, a set of stock-level business rules, and integration to Lyreco business systems. The solution is fully integrated to Lyreco's SAP® Enterprise Resource Planning (ERP) system, and includes an Android® and iPhone® smartphone operator app. The solution was set up and available in two weeks, providing service assurance to maximize customer service levels, stock management analytics and process support, and future solution support.

Impact #1	The solution provides considerable improvement in customer service levels, with out-of-order and out-of-stock issues reduced to nearly zero.
Impact #2	Management of coffee machines and inventory can be fully automated and based on real-time usage, saving both fuel and money.
Impact #3	Adoption of the vending application based on the leading IoT platform ensures Lyreco can meet its future requirements for innovative services.

Impact #1

The solution provides considerable improvement in customer service levels, with out-of-order and out-of-stock issues reduced to nearly zero.

Impact #2

Management of coffee machines and inventory can be fully automated and based on real-time usage, saving both fuel and money.

Impact #3

Adoption of the vending application based on the leading IoT platform ensures Lyreco can meet its future requirements for innovative services.

Benefit #1	Reduced out-of-order and out-of-stock situations to a minimum.
Benefit #2	Reduced costs by improving operational processes.

Benefit #1

Reduced out-of-order and out-of-stock situations to a minimum.

Benefit #2

Reduced costs by improving operational processes.

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Overview

Supply chain automation for distributors on the IoT

Operational Impact

Quantitative Benefit