Twilio
Case Studies
Supermoney Leverages Twilio to Manage Rapid Customer Growth and Improve Service Efficiency
Overview
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Supermoney Leverages Twilio to Manage Rapid Customer Growth and Improve Service EfficiencyTwilio |
Application Infrastructure & Middleware - Middleware, SDKs & Libraries Sensors - Utility Meters | |
Electrical Grids Equipment & Machinery | |
Quality Assurance Sales & Marketing | |
Speech Recognition Water Utility Management | |
System Integration | |
Operational Impact
The partnership with Twilio resulted in a better set of tools for Supermoney's sales consultants, with intelligent automation augmenting their human-to-human expertise. With more data insights about the customer’s interaction history, they were able to resolve each call more quickly. The contact center was able to handle a 30 percent leap in a single day, generating more revenue for Supermoney’s business customers and providing a faster, easier, and more personalized user journey for Italian consumers. The new system also freed up Supermoney’s executives to invest their time in more high-value strategizing. Looking ahead, Supermoney plans to build tailored communication solutions to improve processes and create tools that meet customers where they are, including capabilities for WhatsApp, SMS, live chat, and conference calls. | |
Quantitative Benefit
70% shorter average customer transaction time | |
99%+ completed calls | |
30% scale in one day | |