To address this challenge, Sunset World partnered with Conversica, a leading provider of conversational AI for business. The solution came in the form of a virtual agent named Jennifer Wright. Jennifer is designed to qualify leads and make prospective guests feel pampered even before they book a vacation. She reaches out to every prospect, gauges their interest, secures the best number and time for them to speak, and then passes them on to a member of the sales or reservations staff. This solution allowed Sunset World to follow up on leads more timely and effectively, providing a more personalized experience for potential guests.
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