Blue Yonder Case Studies Sunny Delight Relies on JDA Support Services for Mission-Critical Assistance

Edit This Case Study Record

	Sunny Delight Relies on JDA Support Services for Mission-Critical Assistance Blue Yonder

Sunny Delight Relies on JDA Support Services for Mission-Critical Assistance

Blue Yonder

Technology Category	Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage
Applicable Functions	Warehouse & Inventory Management
Use Cases	Inventory Management Warehouse Automation
Services	System Integration Training
Challenge	Sunny Delight Beverages Co., a leading producer of juice-based drinks in North America, was faced with the challenge of transitioning their JDA Warehouse Management production server to a new location. This transition was time-sensitive and needed to be completed within a 63-hour window. The company needed to partner with JDA to support the production server transition and consult with JDA experts before the transition to create a solid foundation of the support process. The company also needed to rely on the JDA Support Services team for troubleshooting and speedy resolution. Read More
About Customer	Sunny Delight Beverages Co. is a leading producer of juice-based drinks in North America. The company is headquartered in Cincinnati, Ohio and its brands include SunnyD citrus punch, Elations dietary supplement for joint health, Fruit2 O flavored waters, and Veryfine 100% juices and juice drinks. Founded in 1963, Sunny Delight has more than 600 employees at its headquarters and main research and development center in Cincinnati, as well as five manufacturing facilities throughout the United States. Read More
Solution	JDA provided Sunny Delight with their Support Services which included guidance from product experts, technicians, and operations specialists. They also provided state-of-the-art processes and tools to diagnose issues quickly. Sunny Delight had 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. With the help of JDA Support Services, Sunny Delight was able to perform a mission-critical production server transition ahead of schedule. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Applicable Functions

Warehouse & Inventory Management

Use Cases

Inventory Management

Warehouse Automation

Services

System Integration

Training

Challenge

Sunny Delight Beverages Co., a leading producer of juice-based drinks in North America, was faced with the challenge of transitioning their JDA Warehouse Management production server to a new location. This transition was time-sensitive and needed to be completed within a 63-hour window. The company needed to partner with JDA to support the production server transition and consult with JDA experts before the transition to create a solid foundation of the support process. The company also needed to rely on the JDA Support Services team for troubleshooting and speedy resolution.

About Customer

Sunny Delight Beverages Co. is a leading producer of juice-based drinks in North America. The company is headquartered in Cincinnati, Ohio and its brands include SunnyD citrus punch, Elations dietary supplement for joint health, Fruit2 O flavored waters, and Veryfine 100% juices and juice drinks. Founded in 1963, Sunny Delight has more than 600 employees at its headquarters and main research and development center in Cincinnati, as well as five manufacturing facilities throughout the United States.

Solution

JDA provided Sunny Delight with their Support Services which included guidance from product experts, technicians, and operations specialists. They also provided state-of-the-art processes and tools to diagnose issues quickly. Sunny Delight had 24/7 access to JDAUser.com for online case support, as well as product information, KnowledgeBase database, webinar archives, and Special Interest Group forums. With the help of JDA Support Services, Sunny Delight was able to perform a mission-critical production server transition ahead of schedule.

Impact #1	Performed a mission-critical production server transition ahead of schedule
Impact #2	Achieved a major technology changeover without any business interruption
Impact #3	Resolved all issues quickly and cost-efficiently

Impact #1

Performed a mission-critical production server transition ahead of schedule

Impact #2

Achieved a major technology changeover without any business interruption

Impact #3

Resolved all issues quickly and cost-efficiently

Benefit #1	Reduced downtime due to successful transition within the 63-hour window
Benefit #2	Avoided potential business interruption costs
Benefit #3	Saved on potential additional costs due to quick and efficient issue resolution

Benefit #1

Reduced downtime due to successful transition within the 63-hour window

Benefit #2

Avoided potential business interruption costs

Benefit #3

Saved on potential additional costs due to quick and efficient issue resolution

Download PDF Version

Overview

Sunny Delight Relies on JDA Support Services for Mission-Critical Assistance

Operational Impact

Quantitative Benefit