Sun Healthcare Group Case Study

SHG renewed their search for a true solution that could consolidate their information systems in a highly accessible, single point of access. They found Dundas. The primary solution Dundas provided was to consolidate all of the information in their data warehouse and present it on highly visual landing pages. The Dundas solution is being used on an enterprise level in four operational areas – employee relations, quality care, business results, and revenue enhancements. The end users include nursing home administrators, business office managers, the director of nurses, executives, management teams, and business development teams across the country. All users access the dashboards remotely, through the company intranet so everyone is always working from the same page. They are looking at consolidating information from all of the subsidiaries so they can show the impacts on various lines of business. They see the dashboards becoming the go to place for a high level view of operational synergies. They also plan to use the mobile features so their managers across the country have on the go access to the operational metrics they need for the properties they are responsible for.