Yellowfin Case Studies Summit Innovations

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	Summit Innovations Yellowfin

Summit Innovations

Yellowfin

Technology Category	Analytics & Modeling - Data-as-a-Service Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Food & Beverage Retail
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Summit Innovations faced the challenge of optimizing drive-through operations for quick service restaurants (QSRs). The primary issues were monitoring vehicle activity, reducing waiting times, and improving speed of service. The existing system needed to provide real-time data and alerts to help management and staff identify and respond to bottlenecks. Additionally, there was a need for a more sophisticated data analysis and reporting system to compare efficiency across different properties and improve overall operational performance. Read More
About Customer	Summit Innovations is an Australian company that has developed a leading drive-through management system for the quick service restaurant (QSR) industry. Their technology is used by over 95% of new drive-through restaurants in Australia and has been installed in more than 4,000 sites across 20 countries. Their customers include major brands such as Subway, Starbucks, Oporto, Coffee Club, Dunkin Donuts, Red Rooster, Burger King, McDonald’s, KFC, and Hungry Jacks. Summit Innovations aims to enhance the operational performance of drive-through restaurants by providing real-time data and analytics to improve speed of service and reduce waiting times. Read More
Solution	Summit Innovations implemented a sensor-driven technology that monitors vehicle activity from entry to departure in the drive-through. The data collected is displayed visually on monitors within the restaurant, providing real-time information on speed of service and bottlenecks. The system also offers alerts, management reporting, and enables brands to compare efficiency across different properties. To enhance their offering, Summit integrated the Yellowfin BI platform into their system, creating a new product called Summit Panorama. This integration allowed for more data to be captured, analyzed, and shared across multiple sites, providing mobility to the data and enabling management to receive push notifications and alerts in real-time. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Data-as-a-Service

Analytics & Modeling - Predictive Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Summit Innovations faced the challenge of optimizing drive-through operations for quick service restaurants (QSRs). The primary issues were monitoring vehicle activity, reducing waiting times, and improving speed of service. The existing system needed to provide real-time data and alerts to help management and staff identify and respond to bottlenecks. Additionally, there was a need for a more sophisticated data analysis and reporting system to compare efficiency across different properties and improve overall operational performance.

About Customer

Summit Innovations is an Australian company that has developed a leading drive-through management system for the quick service restaurant (QSR) industry. Their technology is used by over 95% of new drive-through restaurants in Australia and has been installed in more than 4,000 sites across 20 countries. Their customers include major brands such as Subway, Starbucks, Oporto, Coffee Club, Dunkin Donuts, Red Rooster, Burger King, McDonald’s, KFC, and Hungry Jacks. Summit Innovations aims to enhance the operational performance of drive-through restaurants by providing real-time data and analytics to improve speed of service and reduce waiting times.

Solution

Summit Innovations implemented a sensor-driven technology that monitors vehicle activity from entry to departure in the drive-through. The data collected is displayed visually on monitors within the restaurant, providing real-time information on speed of service and bottlenecks. The system also offers alerts, management reporting, and enables brands to compare efficiency across different properties. To enhance their offering, Summit integrated the Yellowfin BI platform into their system, creating a new product called Summit Panorama. This integration allowed for more data to be captured, analyzed, and shared across multiple sites, providing mobility to the data and enabling management to receive push notifications and alerts in real-time.

Impact #1	The system provides real-time data and alerts, allowing for immediate remedial action when performance falls outside key indicators.
Impact #2	Increased visibility through graphical representations helps managers identify traffic bottlenecks and service delays.
Impact #3	The flexibility of the system allows for data capture based on virtually unlimited business rules, enabling brands to learn from high-performing stores and rectify efficiency problems.

Impact #1

The system provides real-time data and alerts, allowing for immediate remedial action when performance falls outside key indicators.

Impact #2

Increased visibility through graphical representations helps managers identify traffic bottlenecks and service delays.

Impact #3

The flexibility of the system allows for data capture based on virtually unlimited business rules, enabling brands to learn from high-performing stores and rectify efficiency problems.

Benefit #1	Improved speed of service by 30 seconds to one minute per customer.
Benefit #2	Potential for 20 extra transactions per day per restaurant.
Benefit #3	Additional revenue of approximately $200 per day per restaurant.

Benefit #1

Improved speed of service by 30 seconds to one minute per customer.

Benefit #2

Potential for 20 extra transactions per day per restaurant.

Benefit #3

Additional revenue of approximately $200 per day per restaurant.

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Overview

Summit Innovations

Operational Impact

Quantitative Benefit