Case Studies Success Story – University of Worcester, UK

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	Success Story – University of Worcester, UK

Success Story – University of Worcester, UK

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Education
Applicable Functions	Facility Management Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	The University of Worcester aimed to modernize their maintenance procedures and create a help desk to improve performance and reporting standards. They needed to integrate data, manage workflows with a new help desk, and implement mobile working. The challenge was to ensure data accuracy, avoid duplication, and empower students and craftspeople while maintaining accountability and efficiency. Read More
About Customer	The University of Worcester is a leading university in the west of England, known for its rapidly expanding research program and award-winning research library, The Hive. With over 10,000 students and 1,000+ staff, the university spans 5 sites and 180 acres, comprising 60+ buildings and 900,000 sq ft of space. The university is committed to providing an optimal learning environment and has been recognized for its innovative approaches to education and facilities management. Read More
Solution	The University of Worcester implemented ARCHIBUS to modernize their maintenance procedures. They began with data integration, ensuring data accuracy and consistency across systems. Using the ARCHIBUS Space Console, they coded room numbers and gathered accurate space data. The help desk was then launched, allowing students to generate work requests directly, which streamlined workflows and improved accountability. To further enhance efficiency, the university introduced mobile working for craftspeople, enabling them to manage jobs in the field and reducing reliance on the central office. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Education

Applicable Functions

Facility Management

Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

The University of Worcester aimed to modernize their maintenance procedures and create a help desk to improve performance and reporting standards. They needed to integrate data, manage workflows with a new help desk, and implement mobile working. The challenge was to ensure data accuracy, avoid duplication, and empower students and craftspeople while maintaining accountability and efficiency.

About Customer

The University of Worcester is a leading university in the west of England, known for its rapidly expanding research program and award-winning research library, The Hive. With over 10,000 students and 1,000+ staff, the university spans 5 sites and 180 acres, comprising 60+ buildings and 900,000 sq ft of space. The university is committed to providing an optimal learning environment and has been recognized for its innovative approaches to education and facilities management.

Solution

The University of Worcester implemented ARCHIBUS to modernize their maintenance procedures. They began with data integration, ensuring data accuracy and consistency across systems. Using the ARCHIBUS Space Console, they coded room numbers and gathered accurate space data. The help desk was then launched, allowing students to generate work requests directly, which streamlined workflows and improved accountability. To further enhance efficiency, the university introduced mobile working for craftspeople, enabling them to manage jobs in the field and reducing reliance on the central office.

Impact #1	The quality of work requests improved significantly, with higher accuracy and better prioritization.
Impact #2	The facilities administration team gained deeper operational reporting capabilities, allowing them to monitor and track work, identify trends, and evaluate performance levels.
Impact #3	Students were empowered to take responsibility for their environment, generating their own work requests and seeing them fulfilled.

Impact #1

The quality of work requests improved significantly, with higher accuracy and better prioritization.

Impact #2

The facilities administration team gained deeper operational reporting capabilities, allowing them to monitor and track work, identify trends, and evaluate performance levels.

Impact #3

Students were empowered to take responsibility for their environment, generating their own work requests and seeing them fulfilled.

Benefit #1	The university manages 5 sites covering 180 acres.
Benefit #2	There are over 60 buildings and 900,000 sq ft of space.
Benefit #3	The university serves 10,000 students and employs over 1,000 staff.

Benefit #1

The university manages 5 sites covering 180 acres.

Benefit #2

There are over 60 buildings and 900,000 sq ft of space.

Benefit #3

The university serves 10,000 students and employs over 1,000 staff.

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Overview

Success Story – University of Worcester, UK

Operational Impact

Quantitative Benefit