NAVEX Case Studies Structuring Policy Management

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	Structuring Policy Management NAVEX

Structuring Policy Management

NAVEX

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Services	System Integration
Challenge	Sanford Health, the largest rural nonprofit health care system, was facing a significant challenge in setting and managing policies across its 43 hospitals and nearly 250 clinics. Each of Sanford’s major hospitals was using a separate system for writing, updating and distributing policies. Over time, this became an increasingly disorganized approach. The smaller clinics in the Sanford system had to rely on paper copies or locally stored electronic versions of policies that were scattered, hard to track down and sometimes outdated. It was impossible to audit the policies and ensure employees were aware of the latest guidelines. When it came time for Sanford leadership to revise policies or draft new ones, documents would be mailed from one person’s desk to another, with multiple versions getting mixed up—a frustrating arrangement that was almost impossible to track. Read More
About Customer	Sanford Health is the largest rural nonprofit health care system, with 43 hospitals, nearly 250 clinics, and 27,000 employees across nine states. Sanford’s mission is to improve the human condition through exceptional care, innovation and discovery. They do this in part by setting policies that ensure employees follow best practices to deliver excellent patient care. However, each of Sanford’s major hospitals was using a separate system for writing, updating and distributing policies. Over time, it became an increasingly disorganized approach. The smaller clinics in the Sanford system had to rely on paper copies or locally stored electronic versions of policies that were scattered, hard to track down and sometimes outdated. Read More
Solution	Sanford Health began implementing PolicyTech, a centralized policy management system. Kathleen Mackeprang, RN Special Projects Coordinator at Sanford Health, worked with an internal team representing nursing, clinical care, legal, compliance, risk management and IT. They set up the system as a centralized policy resource—making sure employees could quickly find the policies they needed, increasing consistency across the Sanford system, and streamlining reviews. Sanford worked with NAVEX to move 27,000 documents into the PolicyTech system. With a higher-level, centralized view, Sanford was able to build a complete database of policies across the entire hospital system. Additionally, Sanford was able to streamline their policy review and approval processes. Through PolicyTech, documents could be stored centrally, which means staff are all working on the same version of the document at the same time. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

System Integration

Challenge

Sanford Health, the largest rural nonprofit health care system, was facing a significant challenge in setting and managing policies across its 43 hospitals and nearly 250 clinics. Each of Sanford’s major hospitals was using a separate system for writing, updating and distributing policies. Over time, this became an increasingly disorganized approach. The smaller clinics in the Sanford system had to rely on paper copies or locally stored electronic versions of policies that were scattered, hard to track down and sometimes outdated. It was impossible to audit the policies and ensure employees were aware of the latest guidelines. When it came time for Sanford leadership to revise policies or draft new ones, documents would be mailed from one person’s desk to another, with multiple versions getting mixed up—a frustrating arrangement that was almost impossible to track.

About Customer

Sanford Health is the largest rural nonprofit health care system, with 43 hospitals, nearly 250 clinics, and 27,000 employees across nine states. Sanford’s mission is to improve the human condition through exceptional care, innovation and discovery. They do this in part by setting policies that ensure employees follow best practices to deliver excellent patient care. However, each of Sanford’s major hospitals was using a separate system for writing, updating and distributing policies. Over time, it became an increasingly disorganized approach. The smaller clinics in the Sanford system had to rely on paper copies or locally stored electronic versions of policies that were scattered, hard to track down and sometimes outdated.

Solution

Sanford Health began implementing PolicyTech, a centralized policy management system. Kathleen Mackeprang, RN Special Projects Coordinator at Sanford Health, worked with an internal team representing nursing, clinical care, legal, compliance, risk management and IT. They set up the system as a centralized policy resource—making sure employees could quickly find the policies they needed, increasing consistency across the Sanford system, and streamlining reviews. Sanford worked with NAVEX to move 27,000 documents into the PolicyTech system. With a higher-level, centralized view, Sanford was able to build a complete database of policies across the entire hospital system. Additionally, Sanford was able to streamline their policy review and approval processes. Through PolicyTech, documents could be stored centrally, which means staff are all working on the same version of the document at the same time.

Impact #1	Increased consistency across the Sanford system
Impact #2	Streamlined policy review and approval processes
Impact #3	Centralized policy resource for employees

Impact #1

Increased consistency across the Sanford system

Impact #2

Streamlined policy review and approval processes

Impact #3

Centralized policy resource for employees

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Overview

Structuring Policy Management

Operational Impact