AppFolio Case Studies Structure Properties Leverages AppFolio for Enhanced Efficiency and Growth

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	Structure Properties Leverages AppFolio for Enhanced Efficiency and Growth AppFolio

Structure Properties Leverages AppFolio for Enhanced Efficiency and Growth

AppFolio

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Buildings Construction & Infrastructure
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Time Sensitive Networking
Challenge	San Francisco-based Structure Properties, a property management company established in 2008, was in search of a software solution that could match their innovative approach to property management. They needed a system that could help them gain control of their data, free up team bandwidth, and improve the owner experience. The company manages a diverse portfolio of multifamily, mixed-use, and single-family residential properties, with over 2000 units under management. Their previous solution, Yardi, was not providing the efficiency and streamlined processes they required. The challenge was to find a solution that could effectively manage multiple property types and provide a comprehensive view of operations. Read More
About Customer	Structure Properties is a San Francisco-based property management company that was established in 2008. The company manages a diverse portfolio of multifamily, mixed-use, and single-family residential properties. With over 2000 units under management, Structure Properties strives to be at the forefront of property management innovation. They are dedicated to improving efficiency in all areas of their business, from data management to customer service. The company's senior executive team includes a CEO, a Leasing Director, and a Director of Business Development, all of whom are committed to providing the best possible service to property owners. Read More
Solution	Structure Properties adopted AppFolio as their new software solution. AppFolio allowed them to streamline their processes, boost efficiency, and manage all property types in one system. The software provided a clearer picture of their records for HOA, rental properties, tenants, vendors, and investors, all in one spot. This comprehensive view of operations enabled them to work more efficiently and effectively. The transition to AppFolio also led to a significant reduction in owner inquiries, as the software allowed for real-time access to data and information. Furthermore, AppFolio’s intuitive and easy-to-navigate interface allowed team members to focus more on high-value work, such as keeping residents satisfied, rather than spending time troubleshooting software. The company also benefited from AppFolio’s award-winning customer service, which provided prompt and personalized support whenever needed. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Buildings

Construction & Infrastructure

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Time Sensitive Networking

Challenge

San Francisco-based Structure Properties, a property management company established in 2008, was in search of a software solution that could match their innovative approach to property management. They needed a system that could help them gain control of their data, free up team bandwidth, and improve the owner experience. The company manages a diverse portfolio of multifamily, mixed-use, and single-family residential properties, with over 2000 units under management. Their previous solution, Yardi, was not providing the efficiency and streamlined processes they required. The challenge was to find a solution that could effectively manage multiple property types and provide a comprehensive view of operations.

About Customer

Structure Properties is a San Francisco-based property management company that was established in 2008. The company manages a diverse portfolio of multifamily, mixed-use, and single-family residential properties. With over 2000 units under management, Structure Properties strives to be at the forefront of property management innovation. They are dedicated to improving efficiency in all areas of their business, from data management to customer service. The company's senior executive team includes a CEO, a Leasing Director, and a Director of Business Development, all of whom are committed to providing the best possible service to property owners.

Solution

Structure Properties adopted AppFolio as their new software solution. AppFolio allowed them to streamline their processes, boost efficiency, and manage all property types in one system. The software provided a clearer picture of their records for HOA, rental properties, tenants, vendors, and investors, all in one spot. This comprehensive view of operations enabled them to work more efficiently and effectively. The transition to AppFolio also led to a significant reduction in owner inquiries, as the software allowed for real-time access to data and information. Furthermore, AppFolio’s intuitive and easy-to-navigate interface allowed team members to focus more on high-value work, such as keeping residents satisfied, rather than spending time troubleshooting software. The company also benefited from AppFolio’s award-winning customer service, which provided prompt and personalized support whenever needed.

Impact #1	The adoption of AppFolio resulted in significant operational improvements for Structure Properties. The software's comprehensive view of operations allowed the company to cleanse and organize their accounts, leading to a drastic reduction in owner inquiries. The intuitive interface freed up valuable time for team members, allowing them to focus more on high-value tasks such as resident satisfaction. The ability to quickly and easily access data in real-time led to a more positive experience for property owners and contributed to visible business growth. The company also benefited from AppFolio’s always-on, success-focused support, which provided prompt and personalized assistance whenever needed. Overall, the transition to AppFolio has enabled Structure Properties to operate more efficiently and effectively, leading to measurable growth and improved owner satisfaction.

Impact #1

The adoption of AppFolio resulted in significant operational improvements for Structure Properties. The software's comprehensive view of operations allowed the company to cleanse and organize their accounts, leading to a drastic reduction in owner inquiries. The intuitive interface freed up valuable time for team members, allowing them to focus more on high-value tasks such as resident satisfaction. The ability to quickly and easily access data in real-time led to a more positive experience for property owners and contributed to visible business growth. The company also benefited from AppFolio’s always-on, success-focused support, which provided prompt and personalized assistance whenever needed. Overall, the transition to AppFolio has enabled Structure Properties to operate more efficiently and effectively, leading to measurable growth and improved owner satisfaction.

Benefit #1	Increase in online payments by 50-70%
Benefit #2	Owner inquiries answered 200% faster
Benefit #3	Company growth of 40% in 18 months

Benefit #1

Increase in online payments by 50-70%

Benefit #2

Owner inquiries answered 200% faster

Benefit #3

Company growth of 40% in 18 months

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Overview

Structure Properties Leverages AppFolio for Enhanced Efficiency and Growth

Operational Impact

Quantitative Benefit