Case Studies Strengthening the recruitment process with Talkpush’s omnichannel capabilities

Edit This Case Study Record

	Strengthening the recruitment process with Talkpush’s omnichannel capabilities

Strengthening the recruitment process with Talkpush’s omnichannel capabilities

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Replenishment Remote Collaboration
Services	Software Design & Engineering Services System Integration Training
Challenge	iQor Philippines faced challenges in managing their recruitment process efficiently. They relied heavily on manually generated reports to gather data, which was time-consuming and prone to errors. The company needed a solution to gain better visibility of leads, understand the effectiveness of sourcing channels, and automate the prescreening process. Additionally, they wanted to improve candidate experience and streamline communication between their sourcing and recruiting departments. Read More
About Customer	iQor Philippines is a managed services provider specializing in customer engagement and technology-enabled BPO solutions. With a presence in more than seven locations, iQor offers a range of services to enhance customer interactions and operational efficiency. The company focuses on delivering high-quality service and innovative solutions to meet the evolving needs of its clients. iQor's commitment to excellence is reflected in its continuous efforts to improve its recruitment process and candidate experience. Read More
Solution	iQor implemented Talkpush to address their recruitment challenges. Talkpush provided a comprehensive data and analytics dashboard, giving iQor full visibility of leads and the effectiveness of each sourcing channel. The integration of a chatbot automated the prescreening process and measured candidate Net Promoter Score (NPS), freeing up the talent acquisition team's time and providing insights into candidate expectations. Additionally, iQor utilized parametric QR Codes to process offline data efficiently, enabling candidates to start the application process in real-time. The integration of Talkpush with iQor's HR management system, Successfactors, automated communication between teams and digital tools, streamlining the recruitment process and improving data accuracy. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Replenishment

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Training

Challenge

iQor Philippines faced challenges in managing their recruitment process efficiently. They relied heavily on manually generated reports to gather data, which was time-consuming and prone to errors. The company needed a solution to gain better visibility of leads, understand the effectiveness of sourcing channels, and automate the prescreening process. Additionally, they wanted to improve candidate experience and streamline communication between their sourcing and recruiting departments.

About Customer

iQor Philippines is a managed services provider specializing in customer engagement and technology-enabled BPO solutions. With a presence in more than seven locations, iQor offers a range of services to enhance customer interactions and operational efficiency. The company focuses on delivering high-quality service and innovative solutions to meet the evolving needs of its clients. iQor's commitment to excellence is reflected in its continuous efforts to improve its recruitment process and candidate experience.

Solution

iQor implemented Talkpush to address their recruitment challenges. Talkpush provided a comprehensive data and analytics dashboard, giving iQor full visibility of leads and the effectiveness of each sourcing channel. The integration of a chatbot automated the prescreening process and measured candidate Net Promoter Score (NPS), freeing up the talent acquisition team's time and providing insights into candidate expectations. Additionally, iQor utilized parametric QR Codes to process offline data efficiently, enabling candidates to start the application process in real-time. The integration of Talkpush with iQor's HR management system, Successfactors, automated communication between teams and digital tools, streamlining the recruitment process and improving data accuracy.

Impact #1	The implementation of Talkpush allowed iQor to gain better visibility of leads and the effectiveness of sourcing channels.
Impact #2	The chatbot automated the prescreening process, freeing up the talent acquisition team's time and providing insights into candidate expectations.
Impact #3	The use of parametric QR Codes enabled efficient processing of offline data, allowing candidates to start the application process in real-time.

Impact #1

The implementation of Talkpush allowed iQor to gain better visibility of leads and the effectiveness of sourcing channels.

Impact #2

The chatbot automated the prescreening process, freeing up the talent acquisition team's time and providing insights into candidate expectations.

Impact #3

The use of parametric QR Codes enabled efficient processing of offline data, allowing candidates to start the application process in real-time.

Benefit #1	iQor achieved a significant reduction in the time spent on manually generating reports.
Benefit #2	The cost per lead and per channel became more transparent and reliable.
Benefit #3	The use of QR Codes saved time, paper, and money in processing offline data.

Benefit #1

iQor achieved a significant reduction in the time spent on manually generating reports.

Benefit #2

The cost per lead and per channel became more transparent and reliable.

Benefit #3

The use of QR Codes saved time, paper, and money in processing offline data.

Download PDF Version

Overview

Strengthening the recruitment process with Talkpush’s omnichannel capabilities

Operational Impact

Quantitative Benefit