Twilio
Case Studies
Strengthening Patient Digital Experience: A Case Study on NYU Langone Health
Overview
Strengthening Patient Digital Experience: A Case Study on NYU Langone HealthTwilio |
Platform as a Service (PaaS) - Application Development Platforms | |
Healthcare & Hospitals Life Sciences | |
Logistics & Transportation Quality Assurance | |
Autonomous Transport Systems Vehicle-to-Infrastructure | |
Testing & Certification | |
Operational Impact
The implementation of Twilio Messaging has allowed NYU Langone Health to deliver important health messages to millions of patients across individualized care journeys. The fully integrated platform consolidates insights from multiple systems to create contextual, meaningful engagement with patients at every stage of their unique healthcare journey. The Twilio-integrated platform in the radiology department auto-generates reports listing appointments and orders, keeps staff up-to-date, and uses historical data to help inform future communication sent to patients. This has resulted in a top-of-the-line digital experience that seamlessly integrates messaging and engagement tools, allowing NYU Langone to keep evolving, innovating, and ultimately giving patients the best care experience possible. | |