Fireflies.ai Case Studies Streamlining Workload and Enhancing Productivity: Ticinocom LTD's Success with Fireflies.ai

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	Streamlining Workload and Enhancing Productivity: Ticinocom LTD's Success with Fireflies.ai Fireflies.ai

Streamlining Workload and Enhancing Productivity: Ticinocom LTD's Success with Fireflies.ai

Fireflies.ai

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries	Telecommunications
Applicable Functions	Product Research & Development
Use Cases	Speech Recognition Time Sensitive Networking
Services	Cloud Planning, Design & Implementation Services
Challenge	Ticinocom LTD, a leading Internet Service Provider in Switzerland, was grappling with the chaos created by multiple daily meetings. With over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe, the company had to ensure everyone was on the same page. However, scheduling overlaps, difficulty in assigning action items, and following up with administrative tasks were tying up managers with routine workload. The question of which meeting could be missed was a constant dilemma, as missing a meeting meant losing key information. Meeting notes and summaries were not efficient enough, and a follow-up session of nearly 30 minutes or more was required to fill the gaps. This resulted in employees spending a large chunk of their workday in post-meeting follow-ups. Read More
About Customer	Ticinocom LTD is a leading Internet Service Provider in Switzerland, founded in 1996. The company serves more than 40,000 customers across Switzerland and Europe with Fixed and Mobile Internet access, modern cloud solutions such as Shared Hosting, cloud computing, and Cloud Storage as well as VoIP telephony solutions. The company is managed by Karl Heinz Frankeser, who oversees a team of over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe. Read More
Solution	Ticinocom LTD found a solution in Fireflies.ai, a tool that could automatically transcribe their Google Meet sessions. With the Google Meet integration with Fireflies, they were able to efficiently create minutes of meetings, schedule action items, send follow-up emails or slack messages, and handle other administrative tasks. After each meeting, every participant received a link to the meeting recording and transcription, where they could also access the automatically extracted action items, deadlines, and key points. By using Zapier with Fireflies.ai, they streamlined their process, resulting in more effective and quick follow-ups across the organization. Fireflies.ai also facilitated better collaboration, increased productivity, and accuracy using voice AI models. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Infrastructure as a Service (IaaS) - Hybrid Cloud

Applicable Industries

Telecommunications

Applicable Functions

Product Research & Development

Use Cases

Speech Recognition

Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services

Challenge

Ticinocom LTD, a leading Internet Service Provider in Switzerland, was grappling with the chaos created by multiple daily meetings. With over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe, the company had to ensure everyone was on the same page. However, scheduling overlaps, difficulty in assigning action items, and following up with administrative tasks were tying up managers with routine workload. The question of which meeting could be missed was a constant dilemma, as missing a meeting meant losing key information. Meeting notes and summaries were not efficient enough, and a follow-up session of nearly 30 minutes or more was required to fill the gaps. This resulted in employees spending a large chunk of their workday in post-meeting follow-ups.

About Customer

Ticinocom LTD is a leading Internet Service Provider in Switzerland, founded in 1996. The company serves more than 40,000 customers across Switzerland and Europe with Fixed and Mobile Internet access, modern cloud solutions such as Shared Hosting, cloud computing, and Cloud Storage as well as VoIP telephony solutions. The company is managed by Karl Heinz Frankeser, who oversees a team of over 25 people in Marketing and Software Development spread across Switzerland, Italy, and other parts of Europe.

Solution

Ticinocom LTD found a solution in Fireflies.ai, a tool that could automatically transcribe their Google Meet sessions. With the Google Meet integration with Fireflies, they were able to efficiently create minutes of meetings, schedule action items, send follow-up emails or slack messages, and handle other administrative tasks. After each meeting, every participant received a link to the meeting recording and transcription, where they could also access the automatically extracted action items, deadlines, and key points. By using Zapier with Fireflies.ai, they streamlined their process, resulting in more effective and quick follow-ups across the organization. Fireflies.ai also facilitated better collaboration, increased productivity, and accuracy using voice AI models.

Impact #1	The implementation of Fireflies.ai brought about significant operational improvements for Ticinocom LTD. The tool helped streamline workflow and effectively manage the multiple meetings held every day. On the Fireflies.ai app, all the participants could easily collaborate and mark specific points, action items, and deadlines, which improved coordination of key tasks. By inviting the Fireflies.ai assistant to their meetings as a participant, they could transcribe meetings and get it to their inboxes in no time. This reduced their follow-ups and freed them to focus on other tasks. The use of voice AI models by Fireflies facilitated accurate and faster actions, further enhancing productivity.

Impact #1

The implementation of Fireflies.ai brought about significant operational improvements for Ticinocom LTD. The tool helped streamline workflow and effectively manage the multiple meetings held every day. On the Fireflies.ai app, all the participants could easily collaborate and mark specific points, action items, and deadlines, which improved coordination of key tasks. By inviting the Fireflies.ai assistant to their meetings as a participant, they could transcribe meetings and get it to their inboxes in no time. This reduced their follow-ups and freed them to focus on other tasks. The use of voice AI models by Fireflies facilitated accurate and faster actions, further enhancing productivity.

Benefit #1	Managed meetings more effectively
Benefit #2	Reduced workload by 76%
Benefit #3	Quicker follow-ups due to streamlined processes

Benefit #1

Managed meetings more effectively

Benefit #2

Reduced workload by 76%

Benefit #3

Quicker follow-ups due to streamlined processes

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Overview

Streamlining Workload and Enhancing Productivity: Ticinocom LTD's Success with Fireflies.ai

Operational Impact

Quantitative Benefit