SweetProcess Case Studies Streamlining Operations for Growth: A Case Study on Independent Retirement

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	Streamlining Operations for Growth: A Case Study on Independent Retirement SweetProcess

Streamlining Operations for Growth: A Case Study on Independent Retirement

SweetProcess

Applicable Industries	Education
Use Cases	Inventory Management Virtual Training
Services	System Integration Training
Challenge	Independent Retirement, a family-owned third-party administration firm based in Portland, Oregon, had a goal to double their client base over the next five years. However, the absence of well-documented business procedures was a significant obstacle to achieving this goal. The team recognized the need to systematize their operations to scale the business. Another challenge was the reliance on tribal knowledge, which posed a risk to business continuity if key personnel left the organization. Furthermore, the company had plans for future business acquisitions, which would be difficult to integrate without documented processes. Read More
About Customer	Independent Retirement is a third-party administration firm based in Portland, Oregon. Established in 2006, the family-owned and operated company provides comprehensive administration, consulting, and plan design services for tax-qualified retirement plans. The organization is committed to helping its clients save money and achieve retirement readiness. It provides extensive support to employer plan sponsors and participants, with a team consisting of doers, thinkers, and helpers. Read More
Solution	To address these challenges, Independent Retirement engaged the services of Adi Klevit, a business process consultant. Adi introduced the team to SweetProcess, a workflow software, and guided them in documenting their business processes effectively. SweetProcess enabled the team to document their business processes, train and onboard new employees, manage multiple versions of a document, and assign and track tasks effectively. The software also offered real-time reporting, showing how employees were interacting with assigned tasks. This solution not only streamlined operations but also prepared the company for future growth and acquisitions. Read More Log in to view content
Contents

Applicable Industries

Education

Use Cases

Inventory Management

Virtual Training

Services

System Integration

Training

Challenge

Independent Retirement, a family-owned third-party administration firm based in Portland, Oregon, had a goal to double their client base over the next five years. However, the absence of well-documented business procedures was a significant obstacle to achieving this goal. The team recognized the need to systematize their operations to scale the business. Another challenge was the reliance on tribal knowledge, which posed a risk to business continuity if key personnel left the organization. Furthermore, the company had plans for future business acquisitions, which would be difficult to integrate without documented processes.

About Customer

Independent Retirement is a third-party administration firm based in Portland, Oregon. Established in 2006, the family-owned and operated company provides comprehensive administration, consulting, and plan design services for tax-qualified retirement plans. The organization is committed to helping its clients save money and achieve retirement readiness. It provides extensive support to employer plan sponsors and participants, with a team consisting of doers, thinkers, and helpers.

Solution

To address these challenges, Independent Retirement engaged the services of Adi Klevit, a business process consultant. Adi introduced the team to SweetProcess, a workflow software, and guided them in documenting their business processes effectively. SweetProcess enabled the team to document their business processes, train and onboard new employees, manage multiple versions of a document, and assign and track tasks effectively. The software also offered real-time reporting, showing how employees were interacting with assigned tasks. This solution not only streamlined operations but also prepared the company for future growth and acquisitions.

Impact #1	The implementation of SweetProcess brought about significant changes in the operations of Independent Retirement. The software enabled effective process documentation, which empowered employees and made the team more efficient. It also facilitated effective training and onboarding of new employees, ensuring that the quality of these processes reflected positively on the performance of the new hires. The software's document versioning feature helped streamline operations by enabling team members to differentiate the different documents needed to execute related tasks. Finally, SweetProcess allowed for effective task management, promoting division of labor and increasing productivity.

Impact #1

The implementation of SweetProcess brought about significant changes in the operations of Independent Retirement. The software enabled effective process documentation, which empowered employees and made the team more efficient. It also facilitated effective training and onboarding of new employees, ensuring that the quality of these processes reflected positively on the performance of the new hires. The software's document versioning feature helped streamline operations by enabling team members to differentiate the different documents needed to execute related tasks. Finally, SweetProcess allowed for effective task management, promoting division of labor and increasing productivity.

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Overview

Streamlining Operations for Growth: A Case Study on Independent Retirement

Operational Impact