SweetProcess Case Studies Streamlining Operations at Benchmark Wealth Management with SweetProcess

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	Streamlining Operations at Benchmark Wealth Management with SweetProcess SweetProcess

Streamlining Operations at Benchmark Wealth Management with SweetProcess

SweetProcess

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Education
Use Cases	Inventory Management Personnel Tracking & Monitoring
Services	System Integration Training
Challenge	Benchmark Wealth Management, a rapidly growing financial advising firm, was facing a significant operational challenge. Despite having a competent team of financial experts, the organization lacked universally accepted standard operating procedures. This lack of standardization led to inconsistencies in task execution, as employees performed tasks differently. The team had a notebook where they documented most of its processes, but the information in the notebook quickly became outdated. This inconsistency and lack of up-to-date process documentation hindered the firm's ability to replicate results uniformly across the organization, posing a significant obstacle to their growth. Read More
About Customer	Benchmark Wealth Management is a financial advising firm established in Memphis, TN, in 2000. The firm offers financial planning, wealth management, trust services, and insurance solutions. The organization operates on a 'people before profit' approach, prioritizing the financial well-being of its customers over the company's profits. Discarding the 'one-size-fits-all' investment model, the team at Benchmark Wealth Management offers custom services to answer the specific questions customers have about their finances. The firm was growing rapidly, using a team-based approach to financial planning. Read More
Solution	To address their operational inconsistencies, Benchmark Wealth Management sought a software solution to document their processes. They discovered SweetProcess, a system that not only helped streamline their operations but also enhanced the efficiency of their team members. SweetProcess allowed the firm to move away from their outdated process notebooks and document current processes effectively. The system offered several documentation features, enabling the team to use elements such as images, videos, charts, etc., for documentation purposes. SweetProcess also provided a platform for the team to confirm that documented processes were actionable and usable. This solution significantly reduced the number of questions from employees about how to execute tasks, fostering greater employee independence and efficiency. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Education

Use Cases

Inventory Management

Personnel Tracking & Monitoring

Services

System Integration

Training

Challenge

Benchmark Wealth Management, a rapidly growing financial advising firm, was facing a significant operational challenge. Despite having a competent team of financial experts, the organization lacked universally accepted standard operating procedures. This lack of standardization led to inconsistencies in task execution, as employees performed tasks differently. The team had a notebook where they documented most of its processes, but the information in the notebook quickly became outdated. This inconsistency and lack of up-to-date process documentation hindered the firm's ability to replicate results uniformly across the organization, posing a significant obstacle to their growth.

About Customer

Benchmark Wealth Management is a financial advising firm established in Memphis, TN, in 2000. The firm offers financial planning, wealth management, trust services, and insurance solutions. The organization operates on a 'people before profit' approach, prioritizing the financial well-being of its customers over the company's profits. Discarding the 'one-size-fits-all' investment model, the team at Benchmark Wealth Management offers custom services to answer the specific questions customers have about their finances. The firm was growing rapidly, using a team-based approach to financial planning.

Solution

To address their operational inconsistencies, Benchmark Wealth Management sought a software solution to document their processes. They discovered SweetProcess, a system that not only helped streamline their operations but also enhanced the efficiency of their team members. SweetProcess allowed the firm to move away from their outdated process notebooks and document current processes effectively. The system offered several documentation features, enabling the team to use elements such as images, videos, charts, etc., for documentation purposes. SweetProcess also provided a platform for the team to confirm that documented processes were actionable and usable. This solution significantly reduced the number of questions from employees about how to execute tasks, fostering greater employee independence and efficiency.

Impact #1	The implementation of SweetProcess at Benchmark Wealth Management brought about a significant transformation in the firm's operations. The software streamlined the employee onboarding process, providing current information even before onboarding begins. It also enabled the team to document effective processes, moving away from outdated notebooks. The most significant change was in the daily operations of the leadership team, with documented processes reducing the number of questions from employees about task execution. This change fostered greater employee independence and efficiency. The firm now has a benchmark that employees can improve upon, making operations even more efficient.

Impact #1

The implementation of SweetProcess at Benchmark Wealth Management brought about a significant transformation in the firm's operations. The software streamlined the employee onboarding process, providing current information even before onboarding begins. It also enabled the team to document effective processes, moving away from outdated notebooks. The most significant change was in the daily operations of the leadership team, with documented processes reducing the number of questions from employees about task execution. This change fostered greater employee independence and efficiency. The firm now has a benchmark that employees can improve upon, making operations even more efficient.

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Overview

Streamlining Operations at Benchmark Wealth Management with SweetProcess

Operational Impact