Integrify
Case Studies
Streamlining IT Operations: A Case Study of Acklands-Grainger
Overview
Streamlining IT Operations: A Case Study of Acklands-GraingerIntegrify |
Cybersecurity & Privacy - Security Compliance | |
Equipment & Machinery | |
Maintenance Quality Assurance | |
Inventory Management Leasing Finance Automation | |
System Integration | |
Operational Impact
The implementation of Integrify has significantly improved the efficiency of AGI's IT department. While the number of requests has remained more or less the same post-Integrify as compared to before the implementation, AGI’s IT team is finding it much easier to fulfill and track the progress of each request. Requests are being processed much faster because their progress is so visible to all users of the system. The original request management system was designed to be used only by managers within the organization. Now, anyone in the company can submit and route it to a manager for approval. A key criterion in choosing the request management system was finding a solution that directly addressed compliance issues. Integrify has a built-in capability that offers reporting and analytics that simplify SOX compliance. The greatest return AGI has recognized is the increased speed with which requests are processed, as well as increased efficiency and accuracy, which has allowed its employees to focus more time on serving the company’s customer base rather than worrying about technical glitches. | |
Quantitative Benefit
The Integrify system reduced costs per transaction by 60 to 90 percent as compared to paper-based processes. | |
More than 200 employees at the company’s 160 branches are designated users of the system. | |
Eight different request types are currently handled with Integrify and up to 150 individual requests are processed each month. | |