Onfleet Case Studies Streamlining Cannabis Delivery: A Case Study on Bleu Diamond's Use of Onfleet

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	Streamlining Cannabis Delivery: A Case Study on Bleu Diamond's Use of Onfleet Onfleet

Streamlining Cannabis Delivery: A Case Study on Bleu Diamond's Use of Onfleet

Onfleet

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Driver Performance Monitoring Last Mile Delivery
Services	System Integration
Challenge	Bleu Diamond LLC, a top-rated cannabis delivery company in California, was facing significant operational challenges. Their goal was to become the 'Amazon of cannabis products' with a delivery time of under one hour within their 300-mile territory. However, their existing system of processing orders and coordinating deliveries was inefficient and outdated. They were operating through text messages and direct communication between drivers and dispatch, which was overwhelming for the dispatch team and resulted in increased staff turnover. The lack of a streamlined system also prevented the company's owners from focusing on the company's growth. Despite having the means and customer base to scale, they were unable to find time to focus on strategic growth due to the operational inefficiencies. Read More
About Customer	Bleu Diamond LLC is a family-owned cannabis delivery company located on the central coast of California. They are the highest-rated cannabis delivery company in the region and are committed to providing the best possible products to their customers and patients at the lowest possible price. They believe in the medicinal benefits of cannabis and aim to be the most convenient and affordable delivery service in the region. Their goal is to become the 'Amazon of cannabis products', delivering orders in under one hour within their 300-mile territory. Read More
Solution	Bleu Diamond decided to implement Onfleet and Meadow, two software programs that revolutionized their cannabis delivery business. Onfleet was used to route orders to the corresponding driver, while Meadow was used to process orders. This integration created a seamless experience for the staff and improved customer experience. The dispatch team could now process an order in Meadow and have it automatically appear on their Onfleet driver selection. They simply had to drag the order to the corresponding driver, making the process much more efficient. Additionally, customers and patients received text updates about their order status and delivery time, adding a level of professionalism and convenience to Bleu Diamond's service. This new system dramatically reduced employee attrition and significantly increased patient satisfaction and retention. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Driver Performance Monitoring

Last Mile Delivery

Services

System Integration

Challenge

Bleu Diamond LLC, a top-rated cannabis delivery company in California, was facing significant operational challenges. Their goal was to become the 'Amazon of cannabis products' with a delivery time of under one hour within their 300-mile territory. However, their existing system of processing orders and coordinating deliveries was inefficient and outdated. They were operating through text messages and direct communication between drivers and dispatch, which was overwhelming for the dispatch team and resulted in increased staff turnover. The lack of a streamlined system also prevented the company's owners from focusing on the company's growth. Despite having the means and customer base to scale, they were unable to find time to focus on strategic growth due to the operational inefficiencies.

About Customer

Bleu Diamond LLC is a family-owned cannabis delivery company located on the central coast of California. They are the highest-rated cannabis delivery company in the region and are committed to providing the best possible products to their customers and patients at the lowest possible price. They believe in the medicinal benefits of cannabis and aim to be the most convenient and affordable delivery service in the region. Their goal is to become the 'Amazon of cannabis products', delivering orders in under one hour within their 300-mile territory.

Solution

Bleu Diamond decided to implement Onfleet and Meadow, two software programs that revolutionized their cannabis delivery business. Onfleet was used to route orders to the corresponding driver, while Meadow was used to process orders. This integration created a seamless experience for the staff and improved customer experience. The dispatch team could now process an order in Meadow and have it automatically appear on their Onfleet driver selection. They simply had to drag the order to the corresponding driver, making the process much more efficient. Additionally, customers and patients received text updates about their order status and delivery time, adding a level of professionalism and convenience to Bleu Diamond's service. This new system dramatically reduced employee attrition and significantly increased patient satisfaction and retention.

Impact #1	The implementation of Onfleet and Meadow transformed Bleu Diamond's operations. The new system streamlined the order processing and delivery routing process, making it much more efficient and less overwhelming for the dispatch team. This allowed the company's owners to focus on strategic growth rather than day-to-day operations. The automatic text updates added a level of professionalism to Bleu Diamond's service and were well-received by customers and patients. The driver tracker feature added convenience and clarity to the delivery process. As a result, Bleu Diamond was able to create a work culture that the team enjoyed, and their customer and patient retention skyrocketed.

Impact #1

The implementation of Onfleet and Meadow transformed Bleu Diamond's operations. The new system streamlined the order processing and delivery routing process, making it much more efficient and less overwhelming for the dispatch team. This allowed the company's owners to focus on strategic growth rather than day-to-day operations. The automatic text updates added a level of professionalism to Bleu Diamond's service and were well-received by customers and patients. The driver tracker feature added convenience and clarity to the delivery process. As a result, Bleu Diamond was able to create a work culture that the team enjoyed, and their customer and patient retention skyrocketed.

Benefit #1	Significant increase in employee retention after the implementation of Onfleet and Meadow
Benefit #2	Dramatic reduction in staff turnover
Benefit #3	Significant increase in patient satisfaction and retention

Benefit #1

Significant increase in employee retention after the implementation of Onfleet and Meadow

Benefit #2

Dramatic reduction in staff turnover

Benefit #3

Significant increase in patient satisfaction and retention

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Overview

Streamlining Cannabis Delivery: A Case Study on Bleu Diamond's Use of Onfleet

Operational Impact

Quantitative Benefit