Jitterbit Case Studies Streamlined Invoicing and Well-Informed Technicians Improve Customer Service

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	Streamlined Invoicing and Well-Informed Technicians Improve Customer Service Jitterbit

Streamlined Invoicing and Well-Informed Technicians Improve Customer Service

Jitterbit

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Predictive Maintenance Remote Asset Management
Services	System Integration
Challenge	SPP Pumps had a completely manual processes to manage and schedule more than 60 field service calls a day for their 30+ field engineers. The invoice generation process took up to 14 days to complete, typically. It involved paper forms; signed and then faxed back to the office. Administrative staff had to manually enter work order information into SAP before an invoice could be generated and sent to the customer for payment. There was no guarantee that what was faxed and entered was accurate or complete. Read More
About Customer	SPP Pumps Limited is a global manufacturer and service provider of pump systems. They have pumps installed on all continents that help distribute water, oil and sewage. Therefore, service is a big part of SPP Pump’s business. Business as usual for SPP Pumps meant service teams were bogged down with paperwork and sales had limited visibility into the customer and inventory. As SPP Pumps continued to grow, they knew their paper processes were not scalable to support revenue growth. SPP Pumps offers planned maintenance, remedial and emergency break/fix services to their customers through a network of highly trained engineers who can upgrade, enhance or completely overhaul the company’s pumps and any other pumps customers have installed. Read More
Solution	To optimize their IT investments and to improve their service cash flow, they integrated ServiceMax with their back office SAP ERP system. Now with ServiceMax, SPP Pumps streamlines their scheduling and work order management processes. They use Jitterbit to connect their SAP order management, accounts and service orders records to ServiceMax. They were able to connect the two systems within days and finish the process on integration within a few weeks. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Predictive Maintenance

Remote Asset Management

Services

System Integration

Challenge

SPP Pumps had a completely manual processes to manage and schedule more than 60 field service calls a day for their 30+ field engineers. The invoice generation process took up to 14 days to complete, typically. It involved paper forms; signed and then faxed back to the office. Administrative staff had to manually enter work order information into SAP before an invoice could be generated and sent to the customer for payment. There was no guarantee that what was faxed and entered was accurate or complete.

About Customer

SPP Pumps Limited is a global manufacturer and service provider of pump systems. They have pumps installed on all continents that help distribute water, oil and sewage. Therefore, service is a big part of SPP Pump’s business. Business as usual for SPP Pumps meant service teams were bogged down with paperwork and sales had limited visibility into the customer and inventory. As SPP Pumps continued to grow, they knew their paper processes were not scalable to support revenue growth. SPP Pumps offers planned maintenance, remedial and emergency break/fix services to their customers through a network of highly trained engineers who can upgrade, enhance or completely overhaul the company’s pumps and any other pumps customers have installed.

Solution

To optimize their IT investments and to improve their service cash flow, they integrated ServiceMax with their back office SAP ERP system. Now with ServiceMax, SPP Pumps streamlines their scheduling and work order management processes. They use Jitterbit to connect their SAP order management, accounts and service orders records to ServiceMax. They were able to connect the two systems within days and finish the process on integration within a few weeks.

Impact #1	The result was a 10 day improvement in work order reconciliation and invoice generation.
Impact #2	Their service engineers are now able to input their work orders remotely, with 100% accuracy and have them input to SAP in real-time for immediate invoicing.
Impact #3	They can now invoice on the same day the work order is completed.

Impact #1

The result was a 10 day improvement in work order reconciliation and invoice generation.

Impact #2

Their service engineers are now able to input their work orders remotely, with 100% accuracy and have them input to SAP in real-time for immediate invoicing.

Impact #3

They can now invoice on the same day the work order is completed.

Benefit #1	Invoices in 1 day rather than 2 weeks
Benefit #2	Increased customer satisfaction and communication
Benefit #3	Improved cash flow

Benefit #1

Invoices in 1 day rather than 2 weeks

Benefit #2

Increased customer satisfaction and communication

Benefit #3

Improved cash flow

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Overview

Streamlined Invoicing and Well-Informed Technicians Improve Customer Service

Operational Impact

Quantitative Benefit