Case Studies Streamlined automated processes renew productivity rates by 40% for Patanjali Renewable

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	Streamlined automated processes renew productivity rates by 40% for Patanjali Renewable

Streamlined automated processes renew productivity rates by 40% for Patanjali Renewable

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Renewable Energy
Applicable Functions	Sales & Marketing Field Services
Use Cases	Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The company, headquartered in Noida (UP), manages sales and services for its customers through its distributors and field staff spread across the country. Their scope of work includes generating leads, following up on leads, customer registrations, and renewals, managing service complaints, allotting complaints to field engineers and tracking complaints to closure as per service level agreements (SLAs). However, there was no systematic way of managing sales leads and customer service requests. Tasks allocated to sales staff and service engineers were disorganized and unconsolidated leading to poor utilization of field staff and delays in issue resolution for the customers. Patanjali approached Quixy for the right solution. Read More
About Customer	Patanjali Renewable Pvt. Ltd. is one of the largest and most trusted, privately-owned renewable energy service providers in India. They are a leading manufacturer of Solar PV Modules, Solar Inverters, Solar Street Lights, Solar Water Pumps, and Solar batteries. For a leading company like Patanjali, there are a lot of departments they have to manage and take care of customer satisfaction. Read More
Solution	Quixy turned the picture around and enabled transformation in the workplace. Patanjali used Quixy’s no-code platform to automate the lead management and support processes. This has enabled and ensured that all leads and customer complaints are systematically logged into the system and assigned accordingly to sales and service staff. Calls to the support number have now replaced with automated support tickets. Sales and Service staff are notified about their tasks. They can log their progress on these tasks or close the tasks using any device from anywhere. All allocated tasks are now tracked in the system giving real-time insights into staff productivity and SLA compliance status. Customers get up to date status of their complaints at any time with a click of a button. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Renewable Energy

Applicable Functions

Sales & Marketing

Field Services

Use Cases

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The company, headquartered in Noida (UP), manages sales and services for its customers through its distributors and field staff spread across the country. Their scope of work includes generating leads, following up on leads, customer registrations, and renewals, managing service complaints, allotting complaints to field engineers and tracking complaints to closure as per service level agreements (SLAs). However, there was no systematic way of managing sales leads and customer service requests. Tasks allocated to sales staff and service engineers were disorganized and unconsolidated leading to poor utilization of field staff and delays in issue resolution for the customers. Patanjali approached Quixy for the right solution.

About Customer

Patanjali Renewable Pvt. Ltd. is one of the largest and most trusted, privately-owned renewable energy service providers in India. They are a leading manufacturer of Solar PV Modules, Solar Inverters, Solar Street Lights, Solar Water Pumps, and Solar batteries. For a leading company like Patanjali, there are a lot of departments they have to manage and take care of customer satisfaction.

Solution

Quixy turned the picture around and enabled transformation in the workplace. Patanjali used Quixy’s no-code platform to automate the lead management and support processes. This has enabled and ensured that all leads and customer complaints are systematically logged into the system and assigned accordingly to sales and service staff. Calls to the support number have now replaced with automated support tickets. Sales and Service staff are notified about their tasks. They can log their progress on these tasks or close the tasks using any device from anywhere. All allocated tasks are now tracked in the system giving real-time insights into staff productivity and SLA compliance status. Customers get up to date status of their complaints at any time with a click of a button.

Impact #1	Patanjali has streamlined its leads management and support processes because of Quixy's no-code platform.
Impact #2	With efficient logging, allocation, and tracking of tasks, the utilization of its field staff has improved by an impressive 40%.
Impact #3	The automation has increased transparency and accountability in operations.

Impact #1

Patanjali has streamlined its leads management and support processes because of Quixy's no-code platform.

Impact #2

With efficient logging, allocation, and tracking of tasks, the utilization of its field staff has improved by an impressive 40%.

Impact #3

The automation has increased transparency and accountability in operations.

Benefit #1	Utilization of field staff improved by 40%.

Benefit #1

Utilization of field staff improved by 40%.

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Overview

Streamlined automated processes renew productivity rates by 40% for Patanjali Renewable

Operational Impact

Quantitative Benefit