Stream Case Studies Stream Chat: The Savior of Student+ Edtech App

Edit This Case Study Record

	Stream Chat: The Savior of Student+ Edtech App Stream

Stream Chat: The Savior of Student+ Edtech App

Stream

Technology Category	Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Buildings Cement
Applicable Functions	Procurement
Use Cases	Building Automation & Control Smart Campus
Services	System Integration
Challenge	Student+ is an Edinburgh-based edtech app that aims to connect university students virtually before they arrive at school. The app heavily relies on in-app messaging for its functionality. Initially, the team behind Student+ decided to buy a chat service instead of building one from scratch, considering the time, cost, and complexity involved in the latter. They initially opted for a third-party chat provider. However, six months after the launch of Student+, the third-party chat provider announced the discontinuation of its chat service, giving only a week to export all data. This posed a significant challenge for Student+, as the entire functionality of the app was built around this chat service. The sudden discontinuation threatened the existence of the app and forced the team to look for other chat options. Read More
About Customer	Student+ is an edtech app based in Edinburgh, designed to virtually connect university students with each other before they arrive at school. The app uses in-app messaging as its core functionality, powered by Stream Chat. The company is small but growing rapidly, with over 1,000 students currently using the app. Student+ is working to validate their concept with their current client, the University of Edinburgh. The app has helped create various student groups, ranging from Harry Potter lovers to students from India. In the coming year, Student+ aims to grow by adding more universities and students to the platform. Read More
Solution	In the face of this challenge, Student+ discovered Stream Chat. After going through Stream’s trial period, the team found it superior to their previous chat service. Stream Chat's stability and performance were particularly attractive to Student+, given their past experience with an unreliable chat provider. The implementation of Stream’s React Native SDK for Chat was straightforward and easy. The team followed the tutorials on Stream’s website and were able to quickly integrate it into their app. The integration process was so simple that it felt like 'cheating', according to Co-Founder Jack McMillan. Stream Chat not only provided a reliable chat service but also offered a best-in-class product and prioritized support, which was crucial for the small but rapidly growing company. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Buildings

Cement

Applicable Functions

Procurement

Use Cases

Building Automation & Control

Smart Campus

Services

System Integration

Challenge

Student+ is an Edinburgh-based edtech app that aims to connect university students virtually before they arrive at school. The app heavily relies on in-app messaging for its functionality. Initially, the team behind Student+ decided to buy a chat service instead of building one from scratch, considering the time, cost, and complexity involved in the latter. They initially opted for a third-party chat provider. However, six months after the launch of Student+, the third-party chat provider announced the discontinuation of its chat service, giving only a week to export all data. This posed a significant challenge for Student+, as the entire functionality of the app was built around this chat service. The sudden discontinuation threatened the existence of the app and forced the team to look for other chat options.

About Customer

Student+ is an edtech app based in Edinburgh, designed to virtually connect university students with each other before they arrive at school. The app uses in-app messaging as its core functionality, powered by Stream Chat. The company is small but growing rapidly, with over 1,000 students currently using the app. Student+ is working to validate their concept with their current client, the University of Edinburgh. The app has helped create various student groups, ranging from Harry Potter lovers to students from India. In the coming year, Student+ aims to grow by adding more universities and students to the platform.

Solution

In the face of this challenge, Student+ discovered Stream Chat. After going through Stream’s trial period, the team found it superior to their previous chat service. Stream Chat's stability and performance were particularly attractive to Student+, given their past experience with an unreliable chat provider. The implementation of Stream’s React Native SDK for Chat was straightforward and easy. The team followed the tutorials on Stream’s website and were able to quickly integrate it into their app. The integration process was so simple that it felt like 'cheating', according to Co-Founder Jack McMillan. Stream Chat not only provided a reliable chat service but also offered a best-in-class product and prioritized support, which was crucial for the small but rapidly growing company.

Impact #1	The integration of Stream Chat into the Student+ app has been a game-changer. The easy and quick implementation process allowed the app to continue its services without any significant disruption, despite the sudden discontinuation of the previous chat service. The stability and performance of Stream Chat have provided a reliable platform for the app's core functionality - messaging. This has enabled Student+ to continue its mission of creating virtual communities for university students. Moreover, the support provided by Stream Chat has been instrumental in the app's growth, helping the team navigate any challenges and ensuring smooth operation. The positive experience with Stream Chat has also provided valuable insights for the team, emphasizing the importance of choosing a reliable provider with a best-in-class product and prioritized support.

Impact #1

The integration of Stream Chat into the Student+ app has been a game-changer. The easy and quick implementation process allowed the app to continue its services without any significant disruption, despite the sudden discontinuation of the previous chat service. The stability and performance of Stream Chat have provided a reliable platform for the app's core functionality - messaging. This has enabled Student+ to continue its mission of creating virtual communities for university students. Moreover, the support provided by Stream Chat has been instrumental in the app's growth, helping the team navigate any challenges and ensuring smooth operation. The positive experience with Stream Chat has also provided valuable insights for the team, emphasizing the importance of choosing a reliable provider with a best-in-class product and prioritized support.

Benefit #1	Stream Chat was implemented in a short period, saving the app from potential discontinuation.
Benefit #2	Over 1,000 students are currently using the app, indicating successful adoption.
Benefit #3	Stream Chat's easy integration process saved significant development time.

Benefit #1

Stream Chat was implemented in a short period, saving the app from potential discontinuation.

Benefit #2

Over 1,000 students are currently using the app, indicating successful adoption.

Benefit #3

Stream Chat's easy integration process saved significant development time.

Download PDF Version

Overview

Stream Chat: The Savior of Student+ Edtech App

Operational Impact

Quantitative Benefit