RingCentral
Case Studies
Stratejm's Transformation: Enhancing Cybersecurity with IoT and Exceptional Customer Service
Overview
Stratejm's Transformation: Enhancing Cybersecurity with IoT and Exceptional Customer ServiceRingCentral |
Infrastructure as a Service (IaaS) - Cloud Databases | |
National Security & Defense Telecommunications | |
Maintenance Sales & Marketing | |
Cybersecurity Intrusion Detection Systems | |
Cybersecurity Services System Integration | |
Operational Impact
The implementation of RingCentral has significantly improved Stratejm's operational efficiency. The cloud-based communication system has not only eliminated the need for a traditional PBX system but also integrated seamlessly with frequently used business applications, enhancing the ease of use for customer service representatives. This has enabled them to record the details of every customer interaction accurately and address customer issues more quickly. The single-screen functionality has streamlined the communication process, leading to improved customer service. Furthermore, the system's flexibility allows customers to contact Stratejm using their preferred method, enhancing customer satisfaction and engagement. | |
Quantitative Benefit
Stratejm estimates the staff savings alone to be at least $75,000 annually due to the implementation of RingCentral. | |