Case Studies State-wide Paratransit Scheduling System for 5311 & 5310 programs in Georgia

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	State-wide Paratransit Scheduling System for 5311 & 5310 programs in Georgia

State-wide Paratransit Scheduling System for 5311 & 5310 programs in Georgia

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The sub-recipients in Georgia faced several challenges in their operations, including under-optimized routes, operational issues in managing multiple offices, and difficulties in scheduling, dispatch, and file upload. The most significant challenge was the billing process, which involved multiple funding sources with various rate structures, leading to delays in monthly billing. Additionally, some sub-recipients had to log into multiple sites to manage their operations due to having multiple remote offices. Read More
About Customer	The sub-recipients of the Georgia Department of Transportation operate a mixed fleet of vehicles for their 5311 and 5310 programs, as well as company-owned 15-passenger vans. These sub-recipients service hundreds of Human Service Providers (HSPs), in addition to Medicaid, private pay contracts, and Rural General Public (5311) work. They are spread across 120 counties in Georgia and are managed by over 80 sub-recipients. The sub-recipients faced significant challenges in their operations, particularly in the billing process, which involved multiple funding sources and rate structures, leading to delays in monthly billing. Read More
Solution	HBSS was selected as the prime contractor to implement its Scheduling and Dispatching system across 120 counties, managed by over 80 sub-recipients. QRyde developed an ADA-compliant fully Integrated Transportation Management System (ITMS) for the agencies, where different modules like Dispatch, Scheduling, and Reporting run off the same database, and all modules are plug-n-play. The sub-recipients utilize the Global Scheduling Engine (GSE) to optimally schedule advanced bookings and handle will-calls expeditiously by keeping track of available vehicle capacity in real-time. QRyde also developed a File Upload procedure that allows for the seamless integration of DHS and LogistiCare trips on a daily basis. Additionally, QRyde can identify recurring trips within the uploaded files and assign these to vehicles based on previous assignments, saving each sub-recipient significant time when scheduling daily or recurring trips. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The sub-recipients in Georgia faced several challenges in their operations, including under-optimized routes, operational issues in managing multiple offices, and difficulties in scheduling, dispatch, and file upload. The most significant challenge was the billing process, which involved multiple funding sources with various rate structures, leading to delays in monthly billing. Additionally, some sub-recipients had to log into multiple sites to manage their operations due to having multiple remote offices.

About Customer

The sub-recipients of the Georgia Department of Transportation operate a mixed fleet of vehicles for their 5311 and 5310 programs, as well as company-owned 15-passenger vans. These sub-recipients service hundreds of Human Service Providers (HSPs), in addition to Medicaid, private pay contracts, and Rural General Public (5311) work. They are spread across 120 counties in Georgia and are managed by over 80 sub-recipients. The sub-recipients faced significant challenges in their operations, particularly in the billing process, which involved multiple funding sources and rate structures, leading to delays in monthly billing.

Solution

HBSS was selected as the prime contractor to implement its Scheduling and Dispatching system across 120 counties, managed by over 80 sub-recipients. QRyde developed an ADA-compliant fully Integrated Transportation Management System (ITMS) for the agencies, where different modules like Dispatch, Scheduling, and Reporting run off the same database, and all modules are plug-n-play. The sub-recipients utilize the Global Scheduling Engine (GSE) to optimally schedule advanced bookings and handle will-calls expeditiously by keeping track of available vehicle capacity in real-time. QRyde also developed a File Upload procedure that allows for the seamless integration of DHS and LogistiCare trips on a daily basis. Additionally, QRyde can identify recurring trips within the uploaded files and assign these to vehicles based on previous assignments, saving each sub-recipient significant time when scheduling daily or recurring trips.

Impact #1	Consolidated the reporting system, simplifying billing and reporting for multiple funding sources for all agencies.
Impact #2	Automated scheduling processes, reducing manual intervention and improving efficiency.
Impact #3	Implemented a rider app across the state, allowing booking with any agency, enhancing customer convenience.

Impact #1

Consolidated the reporting system, simplifying billing and reporting for multiple funding sources for all agencies.

Impact #2

Automated scheduling processes, reducing manual intervention and improving efficiency.

Impact #3

Implemented a rider app across the state, allowing booking with any agency, enhancing customer convenience.

Benefit #1	Implemented across 120 counties in Georgia.
Benefit #2	Managed by over 80 sub-recipients.
Benefit #3	Serviced hundreds of Human Service Providers (HSPs).

Benefit #1

Implemented across 120 counties in Georgia.

Benefit #2

Managed by over 80 sub-recipients.

Benefit #3

Serviced hundreds of Human Service Providers (HSPs).

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Overview

State-wide Paratransit Scheduling System for 5311 & 5310 programs in Georgia

Operational Impact

Quantitative Benefit