IBM Case Studies State of North Dakota Department of Human Services improves services through data-driven insight

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	State of North Dakota Department of Human Services improves services through data-driven insight IBM

State of North Dakota Department of Human Services improves services through data-driven insight

IBM

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources
Services	Data Science Services
Challenge	The State of North Dakota Department of Human Services (DHS) was facing a challenge in balancing manual and time-consuming administration and data analysis tasks with their primary role of helping those in need. The services provided by DHS require a significant amount of funds, which need to be accurately allocated to deliver the best outcome for each client. DHS wanted to cut administration time, accelerate reports and analyze data more effectively, allowing caseworkers to make better decisions and spend more time helping clients. Read More
About Customer	The State of North Dakota Department of Human Services (DHS) provides services that help citizens of all ages to maintain or enhance their quality of life. DHS employs approximately 2,200 people in locations across the state. The mission of social services departments is to help vulnerable citizens maintain or enhance their quality of life, which may be adversely affected by a financial situation, emotional crises, disabling conditions, or an inability to protect themselves. Read More
Solution	DHS implemented IBM® Cognos® Business Intelligence, enabling caseworkers to perform their own analysis on a shared pool of data. Teams can view information holistically across the department instead of within just one program, and develop interactive information centers instead of static reports. This allows caseworkers to make faster, better decisions, as well as saving time that can be re-invested in client-facing services. The new IBM solution also enables a much broader view of information across DHS. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Services

Data Science Services

Challenge

The State of North Dakota Department of Human Services (DHS) was facing a challenge in balancing manual and time-consuming administration and data analysis tasks with their primary role of helping those in need. The services provided by DHS require a significant amount of funds, which need to be accurately allocated to deliver the best outcome for each client. DHS wanted to cut administration time, accelerate reports and analyze data more effectively, allowing caseworkers to make better decisions and spend more time helping clients.

About Customer

The State of North Dakota Department of Human Services (DHS) provides services that help citizens of all ages to maintain or enhance their quality of life. DHS employs approximately 2,200 people in locations across the state. The mission of social services departments is to help vulnerable citizens maintain or enhance their quality of life, which may be adversely affected by a financial situation, emotional crises, disabling conditions, or an inability to protect themselves.

Solution

DHS implemented IBM® Cognos® Business Intelligence, enabling caseworkers to perform their own analysis on a shared pool of data. Teams can view information holistically across the department instead of within just one program, and develop interactive information centers instead of static reports. This allows caseworkers to make faster, better decisions, as well as saving time that can be re-invested in client-facing services. The new IBM solution also enables a much broader view of information across DHS.

Impact #1	The implementation of IBM Cognos software has saved time and effort at DHS, releasing caseworkers from manual administration.
Impact #2	DHS provides self-service information centers that empower caseworkers to perform their own analysis rather than waiting for inflexible reports.
Impact #3	The new IBM solution enables a much broader view of information across DHS.

Impact #1

The implementation of IBM Cognos software has saved time and effort at DHS, releasing caseworkers from manual administration.

Impact #2

DHS provides self-service information centers that empower caseworkers to perform their own analysis rather than waiting for inflexible reports.

Impact #3

The new IBM solution enables a much broader view of information across DHS.

Benefit #1	Cut report development time by 30 to 40 percent on average, and up to 50 percent in some areas.

Benefit #1

Cut report development time by 30 to 40 percent on average, and up to 50 percent in some areas.

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Overview

State of North Dakota Department of Human Services improves services through data-driven insight

Operational Impact

Quantitative Benefit