NETSCOUT Case Studies State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT

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	State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT NETSCOUT

State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Fleet Management Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	The Department of Human Services (DHS) agency was facing several IT challenges, including ongoing issues that required time-consuming war room sessions to resolve. The agency was also dealing with budget limitations and a drive to modernize. The IT team was managing numerous third-party solutions across dispersed government agency delivery environments, leading to a lot of finger-pointing when service issues surfaced. The lack of end-to-end visibility presented other IT challenges. For example, the IT team was expected to address response time inconsistencies for a server located in a data center being used as a common facility. The agency also needed to deploy additional network taps to help monitor traffic entering the agency data center. Read More
About Customer	The Department of Human Services (DHS) agency delivers important benefit programs to the State’s citizens. The DHS’s responsibilities encompass programs that include financial and food assistance, public housing, employment, and child care services. With the largest departmental budget in the state, the DHS leverages the efforts of more than 2,000 employees working at both central and regional offices across this U.S. State in delivering services as close to the recipients as possible. The DHS’s internal information technology (IT) team manages data center, network, application, and security service delivery, while also providing technical support to numerous other State agencies. While this IT team reports to the State Chief Information Office (CIO) in terms of governmental reporting, they have overall responsibility for daily oversight of the government agency technology environments they manage. Read More
Solution	The DHS IT team addressed the State’s Strategic Plan goals and ongoing tactical challenges by deploying the nGeniusONE Service Assurance platform with InfiniStreamNG (ISNG) software appliance technology in their data center and network environments. The patented NETSCOUT® Adaptive Service Intelligence™ (ASI) technology hosted in the ISNG software appliance generates smart data for the smarter analytics provided in nGeniusONE views and reports. nGeniusONE provides contextual analysis of this smart data and visualizes complex and geographically dispersed government service delivery environments. The IT team also deployed the nGenius Packet Flow Operating System (PFOS™) software for 10G switches operating on a NETSCOUT-certified PFS 5010 commercial-off-the-shelf (COTS) platform sourced by a third-party provider. In addition, the IT team met their need for NetFlow collection support on their VMware platforms by deploying the nGenius Flow Collector software appliance. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Fleet Management

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

The Department of Human Services (DHS) agency was facing several IT challenges, including ongoing issues that required time-consuming war room sessions to resolve. The agency was also dealing with budget limitations and a drive to modernize. The IT team was managing numerous third-party solutions across dispersed government agency delivery environments, leading to a lot of finger-pointing when service issues surfaced. The lack of end-to-end visibility presented other IT challenges. For example, the IT team was expected to address response time inconsistencies for a server located in a data center being used as a common facility. The agency also needed to deploy additional network taps to help monitor traffic entering the agency data center.

About Customer

The Department of Human Services (DHS) agency delivers important benefit programs to the State’s citizens. The DHS’s responsibilities encompass programs that include financial and food assistance, public housing, employment, and child care services. With the largest departmental budget in the state, the DHS leverages the efforts of more than 2,000 employees working at both central and regional offices across this U.S. State in delivering services as close to the recipients as possible. The DHS’s internal information technology (IT) team manages data center, network, application, and security service delivery, while also providing technical support to numerous other State agencies. While this IT team reports to the State Chief Information Office (CIO) in terms of governmental reporting, they have overall responsibility for daily oversight of the government agency technology environments they manage.

Solution

The DHS IT team addressed the State’s Strategic Plan goals and ongoing tactical challenges by deploying the nGeniusONE Service Assurance platform with InfiniStreamNG (ISNG) software appliance technology in their data center and network environments. The patented NETSCOUT® Adaptive Service Intelligence™ (ASI) technology hosted in the ISNG software appliance generates smart data for the smarter analytics provided in nGeniusONE views and reports. nGeniusONE provides contextual analysis of this smart data and visualizes complex and geographically dispersed government service delivery environments. The IT team also deployed the nGenius Packet Flow Operating System (PFOS™) software for 10G switches operating on a NETSCOUT-certified PFS 5010 commercial-off-the-shelf (COTS) platform sourced by a third-party provider. In addition, the IT team met their need for NetFlow collection support on their VMware platforms by deploying the nGenius Flow Collector software appliance.

Impact #1	Faster time to pinpoint and resolve end‑user issues
Impact #2	Reduced finger-pointing, improved collaboration
Impact #3	Reduced CAPEX and OPEX with single-vendor approach and open compute platforms

Impact #1

Faster time to pinpoint and resolve end‑user issues

Impact #2

Reduced finger-pointing, improved collaboration

Impact #3

Reduced CAPEX and OPEX with single-vendor approach and open compute platforms

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Overview

State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT

Operational Impact