NETSCOUT Case Studies State Agency Assures Quality Employee Experience With NETSCOUT

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	State Agency Assures Quality Employee Experience With NETSCOUT NETSCOUT

State Agency Assures Quality Employee Experience With NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management Remote Collaboration
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The agency was facing challenges as they made changes to their network and application strategies. One priority was to find ways to reduce Mean Time to Knowledge (MTTK) in a manner that minimized the time his team spent troubleshooting, while also decreasing finger-pointing instances between IT teams. The agency had to focus on new organizational demands brought about by the COVID pandemic. Business continuity issues were spotlighted, as executives, managers, and business level staff (finance / accounting) shifted to a work-from-home model. Some of the unanticipated issues that emerged included executives and managers working from home offices and at the hospitals began experiencing business continuity issues impacting critical meetings using collaboration tools, Remote Workers using VPN services were reporting poor response time performance, intermittent issues with audio and video quality, and dropped VPN sessions, all of which were impacting their ability to do their jobs. Read More
About Customer	The agency is responsible for managing a government hospital system, which provides health services to admitted patients. The agency oversees multiple hospitals, all licensed by the state’s board of health, and they are regularly assessed for meeting regulatory standards for patient care. The agency employs thousands of staff members to provide 24/7 operations across the state, delivering long-term care and treatment of thousands of patients annually. Read More
Solution	The agency selected NETSCOUT’s nGeniusPULSE Virtual Server Appliance and a combination of hardware and virtual nPoint sensors. They also contracted NETSCOUT’s nGenius Visibility as a Service (VaaS) support option to provide remote deployment and configuration of services critical to successfully implementing nGeniusPULSE to help quickly gain visibility and value from the solution. nGeniusPULSE with nPoints technology, deployed on various laptops as well as at several agency offices and hospitals, provides the IT team with visibility into Internet service link (ISL) utilization, VPN performance, RDS activity, Wi-Fi and Ethernet performance at remote locations, and end-user experience. The early use of the nGeniusPULSE and nPoints has been successful in finding several issues throughout the agency environment, including identifying wide area network (WAN) circuits with high utilization in need of bandwidth increases and virtual servers with high CPU utilization requiring attention. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Remote Collaboration

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The agency was facing challenges as they made changes to their network and application strategies. One priority was to find ways to reduce Mean Time to Knowledge (MTTK) in a manner that minimized the time his team spent troubleshooting, while also decreasing finger-pointing instances between IT teams. The agency had to focus on new organizational demands brought about by the COVID pandemic. Business continuity issues were spotlighted, as executives, managers, and business level staff (finance / accounting) shifted to a work-from-home model. Some of the unanticipated issues that emerged included executives and managers working from home offices and at the hospitals began experiencing business continuity issues impacting critical meetings using collaboration tools, Remote Workers using VPN services were reporting poor response time performance, intermittent issues with audio and video quality, and dropped VPN sessions, all of which were impacting their ability to do their jobs.

About Customer

The agency is responsible for managing a government hospital system, which provides health services to admitted patients. The agency oversees multiple hospitals, all licensed by the state’s board of health, and they are regularly assessed for meeting regulatory standards for patient care. The agency employs thousands of staff members to provide 24/7 operations across the state, delivering long-term care and treatment of thousands of patients annually.

Solution

The agency selected NETSCOUT’s nGeniusPULSE Virtual Server Appliance and a combination of hardware and virtual nPoint sensors. They also contracted NETSCOUT’s nGenius Visibility as a Service (VaaS) support option to provide remote deployment and configuration of services critical to successfully implementing nGeniusPULSE to help quickly gain visibility and value from the solution. nGeniusPULSE with nPoints technology, deployed on various laptops as well as at several agency offices and hospitals, provides the IT team with visibility into Internet service link (ISL) utilization, VPN performance, RDS activity, Wi-Fi and Ethernet performance at remote locations, and end-user experience. The early use of the nGeniusPULSE and nPoints has been successful in finding several issues throughout the agency environment, including identifying wide area network (WAN) circuits with high utilization in need of bandwidth increases and virtual servers with high CPU utilization requiring attention.

Impact #1	The agency is well-prepared to ensure the availability, reliability, and performance of essential business services from wherever employees are operating.
Impact #2	nGeniusPULSE is helping the IT team reduce MTTK which has led to direct improvements in MTTR.
Impact #3	Within a short period of time, and with the help of the VaaS team, the agency has achieved a rapid time-to-value for their new nGeniusPULSE solution.

Impact #1

The agency is well-prepared to ensure the availability, reliability, and performance of essential business services from wherever employees are operating.

Impact #2

nGeniusPULSE is helping the IT team reduce MTTK which has led to direct improvements in MTTR.

Impact #3

Within a short period of time, and with the help of the VaaS team, the agency has achieved a rapid time-to-value for their new nGeniusPULSE solution.

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Overview

State Agency Assures Quality Employee Experience With NETSCOUT

Operational Impact