NETSCOUT Case Studies State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

Edit This Case Study Record

	State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT NETSCOUT

State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The Insurer uses a heavily trafficked public Web portal to help deliver its Workers Compensation insurance services to small- and medium-sized employers, the injured workers reporting those claims, and the Insurance Agents and Medical Providers affiliated with processing claims and delivering needed care. The Insurer’s IT team recently updated the website to support mobile device access for employers, injured workers, and other users. However, when the Insurer’s Web portal began experiencing performance issues, the IT team found it did not have visibility into internal east-west traffic in the data center’s virtualized environment necessary to troubleshoot and resolve the issue. The IT team’s existing third-party technologies did not offer necessary visibility into the virtualized environment or troubleshooting tools necessary to execute repeatable, corrective troubleshooting processes. Read More
About Customer	This State-affiliated Insurer specializes in offering Workers Compensation insurance coverage needed by small- and medium-sized businesses. State law created this affiliated-Insurer model for the purposes of providing a reliable source of Workers Compensation insurance for employers and security for the payment of benefits to covered workers. The law provides for the Insurer to be self-supporting from premium and investment earnings. In providing insurance to cover employers and injured workers for many decades, this Insurance Fund offers a legacy of supporting small business growth in this Western U.S. State’s economy, as well as serving residents in need of Workers Compensation coverage and care. Read More
Solution	The Insurer is deploying the NETSCOUT nGeniusONE Service Assurance platform, including InfiniStreamNG 4795 appliance with Adaptive Service Intelligence™ (ASI+) technology. The NETSCOUT solution provides the Insurer IT team with a seamless solution for assuring both physical and virtualized network functions. NETSCOUT Delivery Service resources will provide the Insurer IT team with recommended practices for on-site deployment of nGeniusONE and InfiniStreamNG technology. The nGeniusONE Service Assurance platform provides a vendor-agnostic approach to managing network, application, and server performance in the Insurer’s data center. In doing so, the NETSCOUT solution delivers deep-level visibility into all application flows and user sessions, including Web, multimedia, and peer-to-peer applications from the network. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The Insurer uses a heavily trafficked public Web portal to help deliver its Workers Compensation insurance services to small- and medium-sized employers, the injured workers reporting those claims, and the Insurance Agents and Medical Providers affiliated with processing claims and delivering needed care. The Insurer’s IT team recently updated the website to support mobile device access for employers, injured workers, and other users. However, when the Insurer’s Web portal began experiencing performance issues, the IT team found it did not have visibility into internal east-west traffic in the data center’s virtualized environment necessary to troubleshoot and resolve the issue. The IT team’s existing third-party technologies did not offer necessary visibility into the virtualized environment or troubleshooting tools necessary to execute repeatable, corrective troubleshooting processes.

About Customer

This State-affiliated Insurer specializes in offering Workers Compensation insurance coverage needed by small- and medium-sized businesses. State law created this affiliated-Insurer model for the purposes of providing a reliable source of Workers Compensation insurance for employers and security for the payment of benefits to covered workers. The law provides for the Insurer to be self-supporting from premium and investment earnings. In providing insurance to cover employers and injured workers for many decades, this Insurance Fund offers a legacy of supporting small business growth in this Western U.S. State’s economy, as well as serving residents in need of Workers Compensation coverage and care.

Solution

The Insurer is deploying the NETSCOUT nGeniusONE Service Assurance platform, including InfiniStreamNG 4795 appliance with Adaptive Service Intelligence™ (ASI+) technology. The NETSCOUT solution provides the Insurer IT team with a seamless solution for assuring both physical and virtualized network functions. NETSCOUT Delivery Service resources will provide the Insurer IT team with recommended practices for on-site deployment of nGeniusONE and InfiniStreamNG technology. The nGeniusONE Service Assurance platform provides a vendor-agnostic approach to managing network, application, and server performance in the Insurer’s data center. In doing so, the NETSCOUT solution delivers deep-level visibility into all application flows and user sessions, including Web, multimedia, and peer-to-peer applications from the network.

Impact #1	Reduces instances of Web portal downtime to better service Workers Compensation claims
Impact #2	Provides IT team with visibility into virtual network environment and troubleshooting tools to assure Web portal performance for State residents and businesses
Impact #3	Organizational synergy between Network Management and Business Operations benefits from improved service visibility and performance management provided by NETSCOUT

Impact #1

Reduces instances of Web portal downtime to better service Workers Compensation claims

Impact #2

Provides IT team with visibility into virtual network environment and troubleshooting tools to assure Web portal performance for State residents and businesses

Impact #3

Organizational synergy between Network Management and Business Operations benefits from improved service visibility and performance management provided by NETSCOUT

Download PDF Version

Overview

State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT

Operational Impact