Blue Yonder Case Studies Standardizing Processes and Increasing Speed of Deployment

Edit This Case Study Record

	Standardizing Processes and Increasing Speed of Deployment Blue Yonder

Standardizing Processes and Increasing Speed of Deployment

Blue Yonder

Technology Category	Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions	Warehouse & Inventory Management
Use Cases	Inventory Management Warehouse Automation
Challenge	Silk Contract Logistics, a specialist in wharf cartage, warehousing, distribution, and supply chain services in all major Australian cities, was looking to replace their legacy Warehouse Management System (WMS) with a tier-1 solution. The company aimed to standardize their operational processes, improve customer satisfaction levels, and grow their business. They wanted a solution that would allow them to take on more implementations simultaneously and reduce deployment time. Silk also wanted to make the process of moving to a new service provider as smooth as possible for their customers, especially during the onboarding process. The company recognized the need to move away from a customer bespoke solution and focus on standardizing their offering. Read More
About Customer	Silk Contract Logistics provides specialist wharf cartage, warehousing, distribution, and supply chain services in all major Australian capital cities. The company specializes in the design, implementation, and management of effective supply chain solutions for its target customers. Silk Contract Logistics’ customer base includes Retail, FMCG, Light Industrial, and Food. The company identified the need to implement a strong, repeatable, and consistent warehouse management solution in order to increase operational efficiency, create a more personalized customer experience, improve retention rates, drive additional revenue, and allow them to further expand their business. Read More
Solution	Silk Contract Logistics chose JDA’s solutions, including JDA Warehouse Management and Extended Third Party Billing. JDA’s Warehouse Management allowed Silk to standardize their operational processes and help them win in their customers’ specific industries while providing a personalized experience to handle their respective supply chain challenges. With JDA’s warehousing solution in place, Silk was able to put their customers first and improve the overall customer experience. Prior to JDA, Silk deployed a legacy WMS solution which required a unique instance for every site in the country. JDA’s solutions allowed Silk to replace these legacy systems and service all their sites with only a single installation. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Applicable Functions

Warehouse & Inventory Management

Use Cases

Inventory Management

Warehouse Automation

Challenge

Silk Contract Logistics, a specialist in wharf cartage, warehousing, distribution, and supply chain services in all major Australian cities, was looking to replace their legacy Warehouse Management System (WMS) with a tier-1 solution. The company aimed to standardize their operational processes, improve customer satisfaction levels, and grow their business. They wanted a solution that would allow them to take on more implementations simultaneously and reduce deployment time. Silk also wanted to make the process of moving to a new service provider as smooth as possible for their customers, especially during the onboarding process. The company recognized the need to move away from a customer bespoke solution and focus on standardizing their offering.

About Customer

Silk Contract Logistics provides specialist wharf cartage, warehousing, distribution, and supply chain services in all major Australian capital cities. The company specializes in the design, implementation, and management of effective supply chain solutions for its target customers. Silk Contract Logistics’ customer base includes Retail, FMCG, Light Industrial, and Food. The company identified the need to implement a strong, repeatable, and consistent warehouse management solution in order to increase operational efficiency, create a more personalized customer experience, improve retention rates, drive additional revenue, and allow them to further expand their business.

Solution

Silk Contract Logistics chose JDA’s solutions, including JDA Warehouse Management and Extended Third Party Billing. JDA’s Warehouse Management allowed Silk to standardize their operational processes and help them win in their customers’ specific industries while providing a personalized experience to handle their respective supply chain challenges. With JDA’s warehousing solution in place, Silk was able to put their customers first and improve the overall customer experience. Prior to JDA, Silk deployed a legacy WMS solution which required a unique instance for every site in the country. JDA’s solutions allowed Silk to replace these legacy systems and service all their sites with only a single installation.

Impact #1	Scalable WMS deployment templates that allow accelerated new customer onboarding
Impact #2	Increased workforce productivity and utilization
Impact #3	Streamlined invoicing and billing process

Impact #1

Scalable WMS deployment templates that allow accelerated new customer onboarding

Impact #2

Increased workforce productivity and utilization

Impact #3

Streamlined invoicing and billing process

Benefit #1	Scalable deployment templates based on JDA WMS have slashed new customer onboarding time considerably
Benefit #2	Every week up to 500,000 billing transactions get processed and converted to invoice lines within three days
Benefit #3	Invoices go out to customers much faster, which in turn means Silk gets paid faster and resulting in far less disputes

Benefit #1

Scalable deployment templates based on JDA WMS have slashed new customer onboarding time considerably

Benefit #2

Every week up to 500,000 billing transactions get processed and converted to invoice lines within three days

Benefit #3

Invoices go out to customers much faster, which in turn means Silk gets paid faster and resulting in far less disputes

Download PDF Version

Overview

Standardizing Processes and Increasing Speed of Deployment

Operational Impact

Quantitative Benefit